Rodney A. Quiros
San Jose
Summary
Multi-faceted, driven and highly motivated project management professional with proven experience in planning and coordinating projects and workloads, such as new or upgrades to residential or small businesses, electrical and/or gas infrastructure, as well as the technical and engineering expertise to design the infrastructure to support the internet along with 20+ years of customer service.
Results-driven Outside Sales Associate recognized for high productivity levels and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis to identify and leverage new sales opportunities. Excel in communication, negotiation, and time management skills, ensuring seamless interactions with clients and team members alike. Bring focused approach to driving sales growth while maintaining customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Outside Sales
Frontier Communications
Morgan Hill
01.2025 - 09.2025
- Outside sales of fiber internet to residential customers within Frontier Communications footprint.
- Acquire new residential customers from assigned leads & territories, based on door-to-door solicitation, outbound calling, lead follow-up, grass-root marketing events, etc.
- Analyze, develop, and deliver personalized sales proposals based on meeting the customers' needs
- Achieve monthly sales quotas
- Complete all administrative tasks related to products sold following departmental policies, procedures, & quality control guidelines
- Stay well-informed about competitors' activities in the assigned territory and inform the manager of any changing competitive pricing programs or marketing directives
Service Technician-Shop Steward
GP Sports
San Jose
02.2024 - 10.2024
- A motorcycle mechanic specializing in motorcycles, scooters, mopeds, dirt bikes, ATVs, and personal watercraft.
- Responsibilities include servicing engines, transmissions, brakes, and ignition systems; performing engine overhauls and electrical repairs; conducting emissions inspections and safety checks; and maintaining a clean work environment.
- The role also involves producing accurate paperwork, inspecting automotive equipment, repairing cooling systems, and operating a forklift for moving vehicles and trailers.
- A valid state driver’s license is held for test drives.
Field Service Technician
JH Technologies
Fremont
03.2023 - 11.2023
- Install, maintain, perform trainings, troubleshoot, service and repair:
- Microscopy and digital imaging instruments from Leica-Microsystems
- Sectioning, mounting, grinding, polishing and hardness testing metallographic equipment from Buehler.
- Scanning Electron microscopes and accessories from Coxem.
- Other complementary products that round out our offerings as a scientific equipment distribution partner
- Pre-sales Support & Post-sales Support
- Discover service and other leads with the ability to pass the lead to the appropriate sales personnel or quote the customer if applicable.
- Customer installation and training for software, camera, and equipment usage.
- Technical Support:
- Researching technical aspects of equipment use, as well as mechanical repair.
- Responsible for scheduling and interfacing with customers directly.
- Responsible for tracking and submitting expense reports timely and accurately.
- Maintain and ship demo equipment.
- Perform installations, upgrades and preventative maintenance.
- Provide on-site system installation, maintenance, and repair of equipment and computers.
- Support in-house assembly and test as needed.
- Ensure timely, professional, and effective responses to customer service needs.
- Submit required field-based documentation in a timely and accurate manner.
- Establish and maintain effective communications with customers, Sales Reps and other Technicians.
- Assist other Technicians and Sales Reps with product installations, trade shows, demonstrations, and other events as needed.
- Assume responsibility for all service parts requested by or assigned to the Technician.
- Maintain Service and Demo inventory in accordance with established requirements.
Communications Technician
AT&T Communication
San Jose
04.2021 - 01.2023
- Identifies, isolates and repairs various types of trouble using a variety of tests.
- Coordinates trouble clearing with the appropriate personnel, work groups or outside companies.
- Locates trouble by inspecting and testing troubles and analyzing test data.
- May be required to use sophisticated electronic test equipment to isolate trouble.
- Clears trouble by cleaning, adjusting or replacing equipment; repairs faulty wiring as needed.
- May perform corrective/maintenance and review computer printouts for problems to troubleshoot operational and date problems.
- Keeps detailed record of nature of work and action taken.
- Provision inter-office facilities.
- Could be sent to work in offices other than regular assigned office which may require driving Company vehicle between locations.
- Install, rearrange, and remove equipment.
- Accesses available technical references such as Standard Practice schematic drawing and circuit descriptions and interprets circuit layout records, transmissions designs, equipment drawings, etc.
- May install and maintain Hi-Cap service with short time frames.
- Inter Office Facilities, T-Carrier and Fiber Optic Systems.
- Work with analog and digital power equipment.
- Works with several mechanized systems and switch types, each requiring different transactions and input formats.
- May handle a high volume of various activity and will be expected to meet due dates and commitment to customer.
- Uses various computer systems for data entry collections, analysis and verification of assignments.
New Business Representative
Progressive Global Energy, (PG&E)
Cupertino
10.2019 - 09.2020
- Work with the customer for information needed and schedule site meetings for pertinent information of residential and/or small commercial new business projects.
- Field orders for pertinent information including pictures, video, network infrastructure, footages, pathway etc., and prepare sketches and create job packets and submit to engineering for order creation (SAP).
- Manage the progression of projects from beginning to end and update SAP as tasks are completed on a daily/weekly/monthly basis.
- Provide documentation and request permits from permitting department and ensure all required information and requirements are met.
- Schedule and host WebEx meetings with all stake holders such as engineers, city inspectors, construction workers, estimators and any other personnel pertinent to job and project.
- Coordinate and schedule all work & upgrades to the system, gas or electric, with all stake holders including city, property owners & customers according to CPUC guideline & tariffs.
- Create contracts and submit to the state of California, PG&E and the customer for approval and ensure payment is received prior to scheduling any work.
- Interpret and apply all CPUC rules and regulations according to California tariffs and PG&E green book standards and communicate this to customer for proper understanding and application.
- Schedule work load with corresponding departments and workers and inform all stake holders of upcoming due dates.
- Attend daily & weekly meetings on current events subjective to system impacts such as PSPS and project status.
- Practice safety first and adhere to all safety requirements including Covid-19 Protocols and properly wear PPE.
Outside Plant Engineer (OPE)
MasTec Utility Services
San Jose
01.2019 - 10.2019
- Project research to include Develop site plan and include images, list of site assets, and define labor and materials for project.
- Identify permitting needs, infrastructure and node or plant connection points, locate service needed, and ensure city, county, and State requirements or restrictions are met.
- Development of project packet to include project detail, maps, images and supporting files for review by other MasTec resources.
- Field work as needed to support primary duties to include walking on sites.
- Basic knowledge of aerial and underground construction.
- Practical knowledge of network operations and associated inventory for both RF and fiber networks.
- Work with design teams to help define project details as needed for design process.
- Daily interaction with various MasTec departments and project updates through this system with regards to design and project start definitions.
Project Coordinator
CableCom
San Jose
06.2018 - 01.2019
Communication Technician III
Comcast
San Jose
10.2016 - 06.2018
Customer Service, Sales & Retention
AT&T
Oakland
02.2004 - 11.2015
Audit Technician
AT&T
SF
03.2002 - 12.2003
Dial Access Engineer II
ICG Communications
SJ
12.1999 - 02.2002
Education
Associate in Applied Arts - Liberal Arts
West Valley Jr. College
Saratoga, CaliforniaAssociate in Applied Science - Network Technology
Heald College
Milpitas, CaliforniaAssociate in Applied Science - Electronics
Heald College
Milpitas, CaliforniaSkills
- Problem solving troubleshooting skills
- GIS
- Clean driving record
- Strong organizational skills
- Research and critical thinking
- Tariffs/CPUC standards
- Project management
- Strategic planning
- SAP
- Salesforce
- Service coordination
- Customer relationship management
- Network installation
- Equipment maintenance
- Technical troubleshooting
- Customer acquisition
- Problem solving
- Safety adherence
Languages
Spanish
Limited
A1
Certification
- CPR
- OSHA 10
- Clean driving record
Accomplishments
- Top performer award-2008
President Club recognition, top 5% sales in western district
Career Skills
- Problem solving troubleshooting skills
- GIS
- Clean driving record
- Strong organizational skills
- Research and critical thinking
- Tariffs/CPUC standards
- Project management
- Strategic planning and retaining SAP & Salesforce
Timeline
Outside Sales
Frontier Communications
01.2025 - 09.2025
Service Technician-Shop Steward
GP Sports
02.2024 - 10.2024
Field Service Technician
JH Technologies
03.2023 - 11.2023
Communications Technician
AT&T Communication
04.2021 - 01.2023
New Business Representative
Progressive Global Energy, (PG&E)
10.2019 - 09.2020
Outside Plant Engineer (OPE)
MasTec Utility Services
01.2019 - 10.2019
Project Coordinator
CableCom
06.2018 - 01.2019
Communication Technician III
Comcast
10.2016 - 06.2018
Customer Service, Sales & Retention
AT&T
02.2004 - 11.2015
Audit Technician
AT&T
03.2002 - 12.2003
Dial Access Engineer II
ICG Communications
12.1999 - 02.2002
Associate in Applied Arts - Liberal Arts
West Valley Jr. College
Associate in Applied Science - Network Technology
Heald College
Associate in Applied Science - Electronics
Heald College