RODGENE CAPUNO
Edmonton,Alberta
Summary
Dynamic and results-oriented professional with extensive experience at Alberta Motor Association, adept in vehicle operations and maintenance, and exceptional in fostering customer relationships. Skilled in defensive driving and effective communication, consistently enhancing customer satisfaction and safety. Proven track record of improving operational efficiency and team collaboration, with a commitment to continual learning and improvement.
Overview
17
17
years of professional experience
Work History
SVO - Service Vehicle Operator
Alberta Motor Association ( AMA )
02.2024 - Current
- Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
- Maximized operational efficiency through effective time management strategies that ensured punctual towing vehicle pick-ups and dropoffs to designated locations.
- Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
- Assisted AMA members in emergency situations by remaining calm and following established protocols.
- Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
- Ensured passenger comfort by maintaining clean and well-organized vehicles at all times.
- Picked up and transported vehicles by towing it to destinations by following fast and safe routes to provide good and safe customer service.
- Enhanced customer satisfaction by providing timely and efficient and safe vehicle towing services.
- Developed strong communication skills through daily interactions with members, dispatchers, and supervisors.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Increased members loyalty with excellent communication skills and a professional demeanor.
Truck Driver
Gate Gourmet
10.2012 - 12.2023
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety catering integrity.
- Provided timely, accurate documentation for all flights catering service contributing to smooth catering operations.
- Kept accurate records of catering service to designated airlines and truck maintenance to provide documentation to dispatch for billing and inventory purposes.
- check flights details to determine nature of load and checked exact quantity of food and beverages needed to designated airlines
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed efficient unloading of catering supplies, inspected merchandise, and documented customer concerns for supervisor.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed routine maintenance on truck to keep in working order.
- Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Store Supervisor
Tim Hortons
05.2008 - 10.2012
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust and 100% customer satisfaction.
Education
Bachelor of Science - Commerce
University of Mindanao
Philippines03-2002
Skills
- Punctuality
- Defensive Driving
- Traffic Laws Adherence
- Vehicle Inspection
- Accident Prevention
- Logbook Maintenance
- Route Planning
- GPS Navigation
- Maintenance knowledge
- Adaptive driving
- Hazardous Materials Handling
- Load Management
- Vehicle Systems Understanding
- Safe driving techniques
- Road regulations knowledge
- Cleaning and sanitation
- Safety awareness
- Clean Driving Record
- Maintenance
- Adaptable nature
- Conflict resolution skill
- Schedule Management
- Vehicle Maintenance
- Safety Regulations
- Vehicle operations
- Schedule Coordination
- Security understanding
- Road safety knowledge
- Pick-up coordination
- Basic mechanics
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Organizational Skills
- Critical Thinking
- Effective Communication
- Decision-Making
- Active Listening
- Relationship Building
- Safety Protocols
- Goal Setting
Languages
English
Full Professional
Timeline
SVO - Service Vehicle Operator
Alberta Motor Association ( AMA )
02.2024 - Current
Truck Driver
Gate Gourmet
10.2012 - 12.2023
Store Supervisor
Tim Hortons
05.2008 - 10.2012
Bachelor of Science - Commerce
University of Mindanao
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