RODERICK Q. ORIL
EDMONTON
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Sorrentinos Group of Companies
10.2023 - Current
- Present menu and provide detailed information when asked about portion ingredients, or potential food allergy
- Taking reservation
- Supervise and coordinate activities of staff who prepared and portion food
- Resolve customer complains
- Overseeing stock levels and ordering supplies
- Ensured all safety regulations were met according to local health codes and standards.
- Developed innovative strategies for customer service excellence and implemented them effectively.
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Monitored actions of staff and customers to verify obeyed safety standards and liquor regulations.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
Food Service Supervisor
Teata Monings Food Corporation / Cafee La Tea
01.2020 - 05.2022
- Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
- Ensured all safety regulations were met according to local health codes and standards.
- Utilized excellent communication skills when interacting with customers or vendors.
- Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served.
- Investigated and resolved complaints concerning food quality and service.
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety.
Education
Bachelor of Science - Criminology
University of Northern Philippines
03.2005
Skills
- Food safety compliance
- Allergy awareness
- Hygiene practices
- Schedule coordination
- Portioning
- Catering management
- Staff leadership
- Fine-dining expertise
- Wine pairing
- Kitchen staff coordination
- Buffet setup and takedown
- Food preparation
Certification
- Food Handler Certificate
- Food & Beverage Services- NCII
- CFS01-V3-RORO509001-20240923-1
Timeline
Food Service Supervisor
Sorrentinos Group of Companies
10.2023 - Current
Food Service Supervisor
Teata Monings Food Corporation / Cafee La Tea
01.2020 - 05.2022
Bachelor of Science - Criminology
University of Northern Philippines
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