Summary
Overview
Work History
Education
Skills
Languages
Timeline
Coaching Youth Basketball Sports
Coaching Youth Basketball Sports
Receptionist

Roderick Maraneta

Fairview,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Division Leader

Primerica
04.2020 - Current
  • Develop and calculate suitable plans based on client's needs.
  • Present and sell insurance policies to new and existing clients.
  • Resolve client inquiries and complaints.
  • Expand business reach through networking techniques.
  • Comply with insurance standards and regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Track and identify areas of improvemen.
  • Developed detailed plans based on broad guidance and direction.

Facility Service Cleaner

BGIS
01.2020 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Hotel Front Desk Clerk

Dunvegan Inn And Suites
12.2007 - 08.2014
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Resolved service-related problems and documented actions in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Associate of Arts - Business Administration

ABM College
Calgary AB
08.2023

Skills

  • Customer Relations
  • Coaching and Training
  • Paperwork Processing
  • Financial Operation
  • Employee Coaching and Mentoring
  • Client Correspondence
  • Customer Satisfaction
  • Promotional Campaigns
  • Customer Needs Assessments

Languages

English
Professional Working
Tagalog
Native or Bilingual

Timeline

Division Leader

Primerica
04.2020 - Current

Facility Service Cleaner

BGIS
01.2020 - Current

Hotel Front Desk Clerk

Dunvegan Inn And Suites
12.2007 - 08.2014

Associate of Arts - Business Administration

ABM College

Coaching Youth Basketball Sports

5 Years of Coaching youth and high school basketball ( Saint Tomas More School Fairview AB. and Peace River Warriors basketball club.) With emphasis not only on winning games and tournaments, but also to mentor every player to develop their self confidence, respect, goal oriented and self awareness by having a personal connection and communication in and out of the game.

Coaching Youth Basketball Sports

5 Years of Coaching youth and high school basketball with emphasis not only on winning games and tournaments, but also to mentor every player to develop their self confidence, respect, goal oriented  and self awareness by having a personal connection and communication in and out of the game.

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Roderick Maraneta