Roderick Edward V. Escarez
Lake Elsinore
Summary
Highly knowledgeable and motivated hospitality industry professional with over 22 years of experience in guest services and staff training. Committed to providing excellent customer service to optimize guest satisfaction. Skilled in team supervision, reservation reconciliation, and adherence to industry standards.
Overview
31
31
years of professional experience
Work History
Direct Care Staff/ICFDD On-call
Lark Spring Terrace
12.2010 - Current
- Supported residents with personal care tasks, including bathing, grooming, dressing, and toileting, to promote dignity and independence.
- Prepared nutritious meals in accordance with dietary guidelines. and serve healthy meals based on specific dietary rules.
- Provided support with mobility exercises and physical therapy routines. with moving, walking, and physical therapy.
- Give prescribed medicines safely following facility rules.
- Cook and serve healthy meals based on specific dietary rules.
- Support community outings, hobbies, and social growth.
- Write down daily notes, behavioral changes, and medical incidents.
Gallery Host
Hyatt House Irvine/John Wayne Airport
05.2022 - 06.2026
- Maintained high-quality service to foster strong customer rapport.
- Enhanced guest experience by providing information on local attractions and amenities.
- Streamlined check-in process by coordinating guest and individual airport arrivals.
- Manage third-party booking deposits and verify credit limits to ensure accurate documentation.
Night Auditor
Hyatt Regency John Wayne Airport
07.2020 - 06.2022
- Reconciled duplicate and zero-rate reservations, ensuring accurate guest registration and improved operational efficiency.
- Collaborated with management to ensure day and night shift responsibilities are precisely fulfilled.
- Collaborated with management to clarify and fulfill day and night shift responsibilities, enhancing overall team accountability.
Front Office Supervisor
Hyatt Regency John Wayne Airport
03.2018 - 06.2022
- Resolved customer conflicts through effective problem-solving and de-escalation techniques, enhancing customer satisfaction.
- Guided employees in customer service techniques, leading to improved guest experiences and satisfaction.
- Enhanced guest satisfaction by fostering strong relationships with visitors. by establishing positive guest relationships.
Front Office Supervisor
Radisson Hotel Newport Beach
07.2004 - 03.2018
- Trained employees on general and department responsibilities, enhancing team knowledge and service quality.
- Supported employees by assisting with the guest registration process to optimize guest satisfaction.
- Assisted with guest registration process, improving guest satisfaction and operational efficiency.
Licensee/Administrator/Caregiver
Heritage Home Care
03.2003 - 03.2008
- Held the legal responsibility to make the facility operate safely, follow all state laws, and protect the health and rights of the residents.
- Acted as the primary contact for the state licensing agency.
- Oversaw facility funds, building maintenance, and resource allocation.
- Employs qualified workers and ensures they pass background checks.
- Ensured residents received nutritious meals, adequate supervision, and assistance with daily activities.
Assistant Store Manager
Rite Aid Pharmacy
06.2000 - 07.2004
- Enhanced merchandising and weekly sale advertisements, maximizing profit-loss performance.
- Analyzed operation reports, generating solutions to improve store workflow efficiency.
- Developed associate leadership through performance feedback, fostering team growth.
Records Management Analyst
Our Lady of Grace Home Care
07.1998 - 05.2000
- Evaluated healthcare contractor reports to ensure compliance and approved management process implementations.
- Managed records efficiently by applying best practices in information management.
- Developed and implemented records management protocols to enhance compliance and efficiency.
- Analyzed existing systems to identify opportunities for process improvement and data accuracy.
- Mentored junior staff on best practices in records organization and retrieval techniques.
Assistant Restaurant Manager
Kuwait Food Company
04.1997 - 01.1998
- Oversaw store operations, managed personnel, and coordinated staff training to ensure smooth daily functions.
- Managed inventory to enhance resource utilization and support profitability.
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize labor costs and maintain service levels.
- Monitored inventory levels, placing orders to ensure product availability and reduce waste.
Shift Manager
KFC Food Incorporated
04.1995 - 01.1996
- Developed training program for staff on front-of-house and back-of-house responsibilities, inventory control, and customer service to enhance operational efficiency.
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored team members on customer service protocols and operational procedures.
- Streamlined workflow processes to enhance efficiency during peak service periods.
Education
Bachelor of Science - Business Administration: Management
Colegio de San Juan de Letran
Manila, Philippines10-1994
Skills
- Positive demeanor
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Medication management
- Teamwork and collaboration
- Conflict resolution
Timeline
Gallery Host
Hyatt House Irvine/John Wayne Airport
05.2022 - 06.2026
Night Auditor
Hyatt Regency John Wayne Airport
07.2020 - 06.2022
Front Office Supervisor
Hyatt Regency John Wayne Airport
03.2018 - 06.2022
Direct Care Staff/ICFDD On-call
Lark Spring Terrace
12.2010 - Current
Front Office Supervisor
Radisson Hotel Newport Beach
07.2004 - 03.2018
Licensee/Administrator/Caregiver
Heritage Home Care
03.2003 - 03.2008
Assistant Store Manager
Rite Aid Pharmacy
06.2000 - 07.2004
Records Management Analyst
Our Lady of Grace Home Care
07.1998 - 05.2000
Assistant Restaurant Manager
Kuwait Food Company
04.1997 - 01.1998
Shift Manager
KFC Food Incorporated
04.1995 - 01.1996
Bachelor of Science - Business Administration: Management
Colegio de San Juan de Letran