Summary
Overview
Work History
Education
Skills
Languages
Microsoft Office knowledge
Computer Literate
References
Timeline
Generic

Rodel Jose Rodila

London,ON

Summary

I am a multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. And I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

20
20
years of professional experience

Work History

Project Coordinator

AvePoint Inc.
Cebu, Cebu, Philippines
11.2022 - 12.2023
  • Develop and manage project schedules and resources, identify risks, define problem solving strategies, and facilitate conflict resolution.
  • Identifying and scheduling customer-facing meetings to assure effective completion of projects.
  • Managing day-to-day operational aspects of a project scheduling.
  • Maintaining current and complete project management data and documents in database; analyzing and reporting project performance metrics as requested.
  • Sorting and maintaining project documents for projects on hold
  • Leading cross-functional team meetings.
  • Reviewing technical documentation of projects and implementations as well as service deliverables.
  • Effectively and accurately setting client expectations and deliverables.
  • Playing an ad-hoc resource to provide light project management work and/or solution consultation.

Customer Service Representative

Teletech
Cebu, Cebu, Philippines
01.2020 - 10.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated product features to align with customer needs.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Test Lead

Hewlett-Packard Inc.
Shanghai, Pudong, Shanghai. China
05.2010 - 08.2016
  • Assigned test jobs to team members and evaluated performance.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Created and maintained database of common and known testing defects.
  • Monitored project progress and quickly addressed problems to complete testing on schedule.
  • Collaborated with development teams to ensure quality of product releases.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Managed a team of testers in the execution of manual and automated tests.
  • Tracked progress against project timelines and communicated any delays or risks appropriately.
  • Conducted system integration testing to identify compatibility issues between components in complex systems.
  • Identified areas for improvement in existing processes and implemented solutions accordingly.
  • Documented all test results, including successes and failures, for future reference.

Project Management Analyst

Dell Inc
Shanghai, Changning, Shanghai, China
05.2006 - 05.2010
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Created project status presentations for delivery to customers or project personnel.
  • Organized meetings with stakeholders to review progress reports on ongoing initiatives or brainstorm ideas for new ones.
  • Assisted in preparing presentations for senior management regarding key milestones achieved on various projects.
  • Identified project needs by reviewing project objectives and schedules.
  • Monitored the progress of projects on a daily basis and reported status updates to stakeholders.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Worked with cross-functional teams to achieve goals.

Qualification and Testing Engineer

Wistron InfoComm Co., Ltd.
Hsinchu, Taiwan, Hsinchu, Taiwan
03.2004 - 05.2006
  • Maintained accurate records of all activities related to project execution and quality assurance.
  • Collaborated with developers to ensure timely resolution of bugs and quality deliverables.
  • Conducted compatibility tests on different operating systems and browsers.
  • Executed functional, system, integration, regression, end-to-end, and user acceptance tests.
  • Utilized bug tracking systems such as JIRA to report, track and resolve identified issues.
  • Noted changes during testing in project documentation.
  • Positioned components, parts or materials for testing.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Science - Electronics & Communication Engineering

Cebu Institute of Technology University
Cebu City, Philippines
10-2001

Skills

  • Project Coordination
  • Data Entry
  • Inbound and Outbound Calling
  • Customer Management
  • Team Leadership
  • Project Management
  • Flexible and Adaptable
  • Business Acumen
  • Resource Coordination
  • Customer Service
  • Relationship Building
  • Deadline Adherence
  • Team Coordination

Languages

English
Professional

Microsoft Office knowledge

MS-Word, MS-Excel, Outlook, PowerPoint

Computer Literate

  • I have knowledge and ability to use computers and related technology efficiently.

References

References available upon request.

Timeline

Project Coordinator

AvePoint Inc.
11.2022 - 12.2023

Customer Service Representative

Teletech
01.2020 - 10.2022

Test Lead

Hewlett-Packard Inc.
05.2010 - 08.2016

Project Management Analyst

Dell Inc
05.2006 - 05.2010

Qualification and Testing Engineer

Wistron InfoComm Co., Ltd.
03.2004 - 05.2006

Bachelor of Science - Electronics & Communication Engineering

Cebu Institute of Technology University

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Rodel Jose Rodila