RODEL Q. VILLANUEVA
Wainwright
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Positive, reliable, and energetic individual with knack for creating welcoming atmosphere and ensuring smooth operations. Possesses solid understanding of inventory management and customer service, complemented by skills in team coordination and conflict resolution. Dedicated to enhancing guest experiences and maximizing operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Assistant Restaurant Manager
Tim Hortons
07.2024 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Assistant Restaurant Manager
Jollibee Foods Corp.
- Manages people, food, service and cleanliness within daily targets
- Orient and train new crew leader and manager trainee
- Maintain and updates records using established monitoring tools
- Ensures that daily inventory count is accurate and ensure standard product acceptance and proper documentation of receipt
- Order supplies and monitor its usage
- Document Custodian and Organization
- Assist team in checking proper cost management
- Checks the proper implementation of food safety
- Implement partner in sales program, cost management program and daily utilities consumption monitoring
- Performs initial training and follow up trainees Crew Leader and new Manager Trainee
- Assist the team in processing of renewal of business permit, BIR registration; payment of local taxes; declaration of POS terminals to finance for insurance
RMT Assistant
Jollibee Foods Corp.
- Assists the RMT by checking proper implementation of all sales-related program/activity requirements program/activity mechanics
- Assists the RMT by checking consistent implementation of suggestive selling activities including new product initiatives
- Checks proper implementation of merchandising requirements
- Assists the RMT in checking if proper cost management
- Restaurant Profit Target achievement
- Checks the proper implementation of Food Safety, Cleanliness and Conditions (FSC) and Gold Standard Consistency (GSC) standards
- Communicates suggestions to restaurant management team to improve floor control
- Orients new crew leader (CL) trainees on customer service standards and complaints handling
- Administers the customer satisfaction (CSAT) survey and collects data; includes Traffic Generator Survey (TGS)
- Restaurant Quality Target Achievement
Cashier Crew
Jollibee Foods Corp.
- Taking Orders of customer and do suggestive selling
Dining Crew
Jollibee Foods Corp.
- Smile Greet and Accommodate customer
- Serve the food to the customer
Kitchen Crew
Jollibee Foods Corp.
- Production in charge
Operation Management Trainee
Jolly Entertainment and Talent Service
- All jollibee mascot characters
Education
Bachelor of Science - Hotel And RESTAURANT MANAGEMENT
Far Eastern Polytechnic College
Dasmariñas Cavite Philippines 05-2019
Skills
- Employee scheduling
- Shift management
- Food safety compliance
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
- Restaurant operations
- Training and mentoring
- Performance evaluations
- Inventory control
- Scheduling and labor control
Awards
- 2010, Crew Trainer of the month
- 2012, Best in Station Production controller
- 2013, Crew Leadership Award
- 2014, Most dependable crew
- 2014, Best in Crew of the month
- 2014, Exemplary Leadership
- 2015, Best Crew Trainer
- 2015, Best Production Crew
- 2015, CTS Excellence
- 2015, Excellence Performance Quality Management
- 2016, Food Service Cleanliness Gold award
- 2017, Walang Kupas Award
- 2018, Jolly Kids Party Champion
- 2018, Food Service Cleanliness Gold Award
Personal Information
- Date of Birth: 04/11/89
- Gender: Male
- Marital Status: Common Law
Languages
English
Professional Working
English
Professional Working
Timeline
Assistant Restaurant Manager
Tim Hortons
07.2024 - Current
Assistant Restaurant Manager
Jollibee Foods Corp.
RMT Assistant
Jollibee Foods Corp.
Cashier Crew
Jollibee Foods Corp.
Dining Crew
Jollibee Foods Corp.
Kitchen Crew
Jollibee Foods Corp.
Operation Management Trainee
Jolly Entertainment and Talent Service
Bachelor of Science - Hotel And RESTAURANT MANAGEMENT
Far Eastern Polytechnic College
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