RODEL LOMINOQUE
Software Quality Analyst
Calgary,AB
Summary
To continue my career with a company that will apply my management, supervision and administrative skills to benefit multiple growth and success.
Overview
4
4
years of professional experience
Work History
Quality Analyst / Junior Programmer
Just Works Development
04.2020 - 12.2021
- Responsible to Develop QA Processes and Procedures, Identifying Bugs and Issues, Manage Testing Schedules and Maintain Documentation.
- Maintain the quality of its app and to make its product more recognizable to its clients.
Advisor
Concentrix Daksh Services Philippines Corporation
12.2017 - 08.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer requests regarding their complaint and company information.
Technical Support
SPI CRM
08.2017 - 10.2017
- Determined customer issue on their website/s by asking probing question.
- Responded customer queries.
- Assisted customer with technical issues.
Education
Bachelor of Science - Business Administration in Marketing Management
Far Eastern University
Philippines05.2017
Skills
- Quality assurance standards
- Quality Control Processes
- Fast Learner
- Customer Data Confidentiality
- CRM Software
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Quality Analyst / Junior Programmer
Just Works Development
04.2020 - 12.2021
Advisor
Concentrix Daksh Services Philippines Corporation
12.2017 - 08.2018
Technical Support
SPI CRM
08.2017 - 10.2017
Bachelor of Science - Business Administration in Marketing Management
Far Eastern University