Rodel Jacinto
Restaurant Supervisor
Québec,QC
Summary
Service-centric Restaurant Supervisor with 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
10
10
years of professional experience
3
3
Certificates
Work History
Restaurant Supervisor
Mcdonald's (N. Auger Inc.)
Québec, QC
10.2021 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Organized implementation of new banners, displays and menus.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
Restaurant Manager
Bonchon Chicken Philippines
Quezon City, Philippines
01.2017 - 09.2021
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
Kitchen Supervisor
Bonchon Chicken Philippines
Quezon City, Philippines
06.2013 - 01.2017
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Set and oversaw weekly and special event menu plans.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed team communications and information for meetings.
Kitchen Staff Member
Bonchon Chicken Philippines
Quezon City, Philippines
07.2012 - 07.2013
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Education
No Degree - Diploma in Hotel And Restaurant Management
ABE International Business College
Caloocan City, Philippines 05.2001 -
Skills
Restaurant policies and procedures
Performance monitoring
Service quality enhancements
Kitchen staff coordination
Kitchen equipment operation and maintenance
Sanitizing understanding
Team coordination
Certification
⦁ FOOD SAFETY & ALLERGEN AWARENESS TRAINING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Supervisor
Mcdonald's (N. Auger Inc.)
10.2021 - Current
⦁ FOOD SAFETY & ALLERGEN AWARENESS TRAINING
11-2019
⦁ CERTIFIED POLLUTION CONTROL OFFICER
10-2019
⦁ OCCUPATIONAL FIRST AID and BLS CPR w/ AED
08-2019
Restaurant Manager
Bonchon Chicken Philippines
01.2017 - 09.2021
Kitchen Supervisor
Bonchon Chicken Philippines
06.2013 - 01.2017
Kitchen Staff Member
Bonchon Chicken Philippines
07.2012 - 07.2013
No Degree - Diploma in Hotel And Restaurant Management
ABE International Business College
05.2001 -