Rodas Bonger
East York,Canada
Summary
Passionate administrative officer with 4+ years of expertise applying client-focused skills to support medical offices seamlessly. Demonstrable expertise includes consistently achieving over 99% accuracy in data entry and successfully processing complex medical billing transactions, showcasing in-depth industry knowledge of medical codes. Advanced computer skills, scheduling and Experience using OSCAR, PSSuite EMR software to maintain electronic health records and ensure accuracy of patient information I am well-equipped to provide vital administrative support to the B4/B4ICU unit.
Overview
8
8
years of professional experience
Work History
Medical Receptionist/Office Administrator
Yong- Davisville Health Clinic
03.2024 - 04.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- call patients / inform of specialist appointments and appt. details/preparation instructions
- coordinate scheduled preventative care (flu, pap, mammograms, immunizations) – letters/phone calls to patients, reconcile lists
- schedule after hours clinic appointments from 4:00-5:00 when our office is on call
- process, scan, deliver incoming/outgoing mail
- process fax/scan requests
CLINIC ADMINISTRATIVE ASSOCIATE
Women’s Health In Women’s Hands Community Center
11.2022 - 01.2023
- Prepare and co-ordinate all clerical activities for clinics, such as booking testing and appointments for patients both in person and over the phone, chart preparation
- Registration and updating of patient information
- Performed data entry tasks and filed patient reports on a daily basis
- Handle large volume of incoming calls, emails; book large volume of referrals
- Worked with medical office staff to ensure completion of tasks on schedule
- Ensured daily medical records are pulled and organized correctly
- Assist clinical and program staff with client registration, scanning and scheduling of client appointments.
FRONT DESK RECEPTIONIST
People with AIDS Foundation
10.2022 - 11.2022
- Performed general clerical duties such as fax, file, email, answer phone calls etc
- Registered and validated health cards for booked appointments and walk-ins
- Reconciled OHIP billing rejections and 3rd party invoices
- Instructed patients on how to prepare for imaging test appointments
- Ensured patient information is current and up to date
- Trained new staff and empowered them to perform at optimum levels
- Assisted manager in creating weekly schedules, booking templates for imaging appointments and authorized vacation requests for clerical staff
OFFICE ADMINISTRATOR
Ah Wai Auto Auto Repair Services
01.2023 - 06.2023
- Oversee and implement all general office management and administrative functions i.e
- Office supplies, tools, systems, printing, etc
- Ensure effective, high quality work environment and efficient daily operations of the organization
- Serve as the primary point of contact for organizational inquiries, ensuring requests are prioritized and addressed as appropriate via phone and email
- Manage the relationships with vendors who supply our office with computers, to ensure smooth service delivery
- Develop strong meetings management processes, including distribution and follow-up on action items, note-taking, in-person and digital conference booking, and lead general office communications
- Process invoices accurately and in a timely manner according to established procedures.
OWNER, OFFICE ADMINISTRATION, MARKETING
Novo Coffee
01.2021 - 10.2022
- Owned and operated a successful coffee shop and managed all digital and print marketing campaigns
- Hire and train employees to ensure standards are met and company growth standard
- Managed daily administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies
- Handled incoming and outgoing correspondence, including emails, phone calls, and mail
- Maintained accurate records and files, both electronically and physically
- Collaborated with cross-functional teams to ensure smooth communication and workflow
- Coordinated and organized meetings, including preparing agendas and taking minutes.
DEMAND ANALYST – MARKETING OFFICER
Ethiopian Airlines
11.2018 - 10.2020
- Created innovative strategies based on industry trends to accomplish marketing objectives and boost long-term profitability
- Used SAP, SABRE and Revenue Optimizer to collect and analyze data and define and plan campaigns and report flight performance
- Coordinated with internal business divisions, agency partners, and local vendors to guarantee on-time, cost-effective delivery of all marketing and communications materials
- Developed creative presentations, trend reports, kitted assets, and product data sheets
- Directed product development using in-depth knowledge of vendor landscape and industry insight
- Provided feedback to all departments on brand consistency in outbound communications
- Identified low-cost opportunities to increase visibility and drive traffic, increasing returning visitor revenue Assisted manager in creating weekly schedules, booking templates for imaging appointments and authorized vacation requests for clerical staff.
CUSTOMER SERVICE & IT EXPERIENCE
Cabin Services, Ethiopian Airlines
02.2017 - 10.2018
- Equip the aircraft cabin for flight with cabin servicing supplies
- Refill seat pockets with magazines and safety information
- Drive Company Vehicles
- Ensures that all necessary supplies and material are on hand in sufficient quantity.
DATA ENTRY
Ezega Engineering PLC
03.2016 - 08.2017
- Collected relevant data and upload it to the company website
- Use computers and data processing programs to input information
- Transcribing data from recordings or phone conversations
- Updated job opportunities and business guide section of company website
- Provided consultation to clients on website advertisement.
Education
No Degree - AODA Customer Service Training
Online Training
03.2024
Skills for change
01.2023
Ethiopian Airlines
01.2022
Ethiopian Airlines
01.2019
Ethiopian Airlines
01.2018
Ethiopian Airlines
01.2018
University of Gondar
01.2018
Skills
- Open to additional training as a fast learner accustomed to a fast-paced environment
- Computers: SABRE, SAP, PSS Suit,Oscar, Indivicare, MS Word, Outlook, Excel - Spreadsheets & Power Point
- Quickly master how to use specialized computer software’s or office equipment
- Skilled in medical billing and coding
- Adept at data entry of electronic health records (EMRs)
- Passionate about providing excellent service to patients
- Intrigued with learning about new technological breakthrough to improve delivery of service to customers
- Medical Billing
- Experience using OSCAR , EMR software to maintain electronic health records and ensure accuracy of patient information is essential
Why Hire Me
I am an energetic, enthusiastic, and very much a dependable and trustworthy employee. Convey a warm yet, professional image and easily get along with patients/clients, colleagues and all levels of management. I perform my duties to maintain a steady pace, and prioritizing workflow with consistency. I am deadline driven, courteous, focused and ready to work.
Personal Information
Title: Medical Receptionist /Assistant – Office Administrator- Marketing Manager- Data Analyst
References
References Provided Upon Request
Languages
English
Full Professional
amharic
Native or Bilingual
Timeline
Medical Receptionist/Office Administrator
Yong- Davisville Health Clinic
03.2024 - 04.2024
OFFICE ADMINISTRATOR
Ah Wai Auto Auto Repair Services
01.2023 - 06.2023
CLINIC ADMINISTRATIVE ASSOCIATE
Women’s Health In Women’s Hands Community Center
11.2022 - 01.2023
FRONT DESK RECEPTIONIST
People with AIDS Foundation
10.2022 - 11.2022
OWNER, OFFICE ADMINISTRATION, MARKETING
Novo Coffee
01.2021 - 10.2022
DEMAND ANALYST – MARKETING OFFICER
Ethiopian Airlines
11.2018 - 10.2020
CUSTOMER SERVICE & IT EXPERIENCE
Cabin Services, Ethiopian Airlines
02.2017 - 10.2018
DATA ENTRY
Ezega Engineering PLC
03.2016 - 08.2017
No Degree - AODA Customer Service Training
Online Training
Skills for change
Ethiopian Airlines
Ethiopian Airlines
Ethiopian Airlines
Ethiopian Airlines
University of Gondar
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