Hi, I’m
Roda Ahmed
Hamilton,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
9
years of professional experience
Work History
Dan
Taxi Dispatcher
10.2019 - 02.2022
Job overview
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
Omar Said
Caregiver
07.2017 - 12.2018
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Sarah
Sales Associate
09.2015 - 03.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Babysitter
06.2014 - 09.2015
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Omar Said
Volunteer
06.2013 - 09.2013
Job overview
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Led group discussions and activities to meet different community needs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Roda Ahmed Toronto, ON
High School Diploma
07-2015
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Flexible schedule
- First aid and safety
- Fast learner
- Clear communication
- Dependable and responsible
- Customer Service-oriented
Languages
English
Full Professional
Arabic
Professional Working
somali
Full Professional
Spanish
Limited Working
Timeline
Taxi Dispatcher
Dan
10.2019 - 02.2022
Caregiver
Omar Said
07.2017 - 12.2018
Sales Associate
Sarah
09.2015 - 03.2016
Babysitter
06.2014 - 09.2015
Volunteer
Omar Said
06.2013 - 09.2013
Roda Ahmed
High School Diploma
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