Roda Abdi
Calgary,Canada
Summary
Motivated and customer-focused professional with a proven track record in sales and service roles. Experienced in delivering exceptional customer experiences and driving business growth. Seeking a dynamic position that allows leveraging strong communication, problem-solving, and leadership skills to enhance customer interactions and contribute to the success of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - 07.2024
- Prepared and customized beverages per customer requests, ensuring high-quality service and satisfaction
- Maintained cleanliness and adhered to all safety and food handling protocols
- Efficiently multitasked in a fast-paced environment while maintaining accuracy and consistency
- Build strong relationships with regular customers, enhancing brand loyalty and repeat business
- Educated customers on Starbucks offerings and coffee culture
Sales Associate
Wirelesswave
04.2022 - 06.2023
- Consulted with customers to assess their needs and recommend tailored mobile solutions
- Achieved and exceeded monthly sales targets by effectively promoting products and services
- Operated a computer terminal to manage sales transactions and customer accounts
- Maintained up-to-date knowledge of mobile products, plans, and promotions across multiple carriers
- Provided top-tier customer service, leading to repeat business and positive referrals
Supervisor
Mr. Pretzels
11.2019 - 03.2022
- Trained and mentored employees on customer service best practices and store operations
- Managed inventory and ensured efficient food preparation while following safety guidelines
- Enforced COVID-19 safety protocols and maintained a clean and organized workspace
- Handled cash transactions accurately and ensured proper cash register reconciliation
Games Department Attendant
Calaway Park
03.2019 - 10.2019
- Operated multiple games and provided engaging customer interactions
- Assisted guests with directions and provided information about park attractions
- Maintained a clean and organized work area to enhance guest experience
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, Alberta06-2026
Diploma -
Lester B Pearson
Calgary, Alberta06.2019
Skills
- High-Quality Customer Care
- Sales Strategies
- Effective Cash Handling Skills
- Effective Problem Solving
- Team Leadership
- Effective Multitasking Under Pressure
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
Languages
Fluent in Somali
Fluent in English
Awards
Employee of the Month, 12/01/21, Mr. Pretzels
Certification
Alberta Food Safety Basics
Timeline
Barista
Starbucks
07.2023 - 07.2024
Sales Associate
Wirelesswave
04.2022 - 06.2023
Supervisor
Mr. Pretzels
11.2019 - 03.2022
Games Department Attendant
Calaway Park
03.2019 - 10.2019
Diploma -
Lester B Pearson
Bachelor of Arts - Sociology
Mount Royal University
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