Rod Wilson Spence
Kingston,Canada
Summary
Dynamic scheduling and administrative professional with over five years of experience in coordinating staff coverage, managing complex schedules, and supporting operations within healthcare and service environments. Expertise in aligning staffing needs with organizational priorities while maintaining precise records and safeguarding confidential information. Currently pursuing an Office Administration Certificate from Confederation College, expected completion in December 2025, with a strong desire to contribute to the Kingston Health Sciences Centre’s Staffing & Scheduling Centre. Committed to enhancing operational efficiency and fostering a collaborative workplace culture.
Overview
17
17
years of professional experience
Work History
Student Card Clerk / Student Services / Test Centre
St. Lawrence College
08.2024 - 10.2024
- Delivered prompt, high-quality customer service in a high-traffic environment.
- Guided students through card issuance with clear instructions and efficient processing.
- Scheduled appointments and academic testing sessions with attention to accuracy.
- Maintained clerical records with confidentiality and professionalism.
- Supported students and faculty through clear, respectful communication.
HGS (Work-at-Home Customer Service Representative) / StarTek (Engagement Specialist)
01.2020 - 01.2024
- Managed sensitive client information while handling scheduling inquiries and high call volumes.
- Applied problem-solving skills in a fast-paced, metrics-driven environment.
- Excelled in managing diverse customer inquiries, surpassing performance targets.
- Maintained strong customer relationships, enhancing satisfaction and retention.
Director of Culinary Services
Briargate Retirement Home
01.2017 - 01.2020
- Oversaw all staff scheduling to ensure consistent shift coverage and service quality.
- Maintained confidential staff and resident records in compliance with healthcare standards.
- Collaborated with management to resolve scheduling and staffing issues in real time.
- Provided compassionate support to residents, families, and staff.
Cook / Server
Briargate Retirement Home
01.2013 - 01.2017
- Delivered exceptional meal service and food preparation, ensuring dietary compliance.
- Supported daily kitchen operations and resident satisfaction initiatives.
Cafeteria Supervisor
Compass Group Canada
01.2012 - 01.2013
- Created and adjusted staff schedules to meet fluctuating operational demands.
- Supported payroll accuracy through detailed scheduling and record-keeping.
- Supervised and trained staff to maintain service standards.
Kitchen Manager
Boston Pizza
01.2008 - 01.2011
- Directed kitchen operations, including staff training, scheduling, and quality control.
- Achieved targets for food and labour costs through process optimization.
Kitchen Manager
Boston Pizza
01.2008 - 01.2011
- Directed kitchen operations, including staff training, scheduling, and quality control.
- Achieved targets for food and labour costs through process optimization.
Education
Office Administration Certificate -
Confederation College
12.2025
Culinary Management
Fanshawe College
London, ONSkills
- Advanced scheduling & shift coverage
- Workforce coordination & payroll support
- Data accuracy & confidentiality
- MS Office & scheduling systems
- Communication & conflict resolution
- Multitasking in high-pressure settings
Personal Information
Availability: immediately
Languages
English
Native or Bilingual
Timeline
Student Card Clerk / Student Services / Test Centre
St. Lawrence College
08.2024 - 10.2024
HGS (Work-at-Home Customer Service Representative) / StarTek (Engagement Specialist)
01.2020 - 01.2024
Director of Culinary Services
Briargate Retirement Home
01.2017 - 01.2020
Cook / Server
Briargate Retirement Home
01.2013 - 01.2017
Cafeteria Supervisor
Compass Group Canada
01.2012 - 01.2013
Kitchen Manager
Boston Pizza
01.2008 - 01.2011
Kitchen Manager
Boston Pizza
01.2008 - 01.2011
Culinary Management
Fanshawe College
Office Administration Certificate -
Confederation College