Rod Trudel
SAULT STE. MARIE,Ontario
Summary
Experienced customer service professional with strengths in guest relations, order processing, and complaint resolution. Known for calm communication, attention to detail, and supporting smooth dining and takeaway service.
Overview
29
29
years of professional experience
Work History
Customer Service Agent
North 82, Joey Calzine, Casino, Hot Of Kananaskis
SSM
01.1996 - 01.2025
- Provided courteous guest service at North 82 dining venues.
- Delivered attentive guest support at North 82 dining venues, enhancing overall guest satisfaction.
- Provided courteous service at North 82 dining venues to create positive guest experiences.
- Answered questions about Joey Calzone menu items and resort services.
- Explained Joey Calzone menu options and resort services clearly to guests.
- Provided clear answers about Joey Calzone menu items to assist guests in making informed decisions.
- Helped resolve guest concerns through calm communication across Hot Springs Kananaskis locations.
- Resolved guest concerns through calm communication across Hot Springs Kananaskis locations.
- Managed guest concerns across Hot Springs Kananaskis locations, fostering positive resolutions through calm communication.
- Processed dining and takeaway orders accurately, ensuring seamless casino service.
- Processed orders accurately to support smooth casino dining and takeaway service.
- Maintained accurate order processing for casino dining and takeaway service.
Education
Some College (No Degree) -
Sault College of Applied Arts And Technology
Sault Ste. MarieSkills
- Order processing
- POS systems
- Menu knowledge
- Cash handling
- Guest relations
- Issue resolution
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Booking management
Timeline
Customer Service Agent
North 82, Joey Calzine, Casino, Hot Of Kananaskis
01.1996 - 01.2025
Some College (No Degree) -
Sault College of Applied Arts And Technology