Rod Majors
Templeton
Summary
Dynamic Account Manager with a proven track record at FedEx Services, excelling in client relations and customer service. Expert in developing tailored solutions that drive account growth and enhance satisfaction. Skilled in teamwork and collaboration, leveraging analytical abilities to optimize service delivery and strengthen partnerships for long-term success.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Account Manager
FedEx Services
06.2008 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Oversaw account management processes, ensuring timely delivery of services and resolution of client issues.
- Coordinated cross-functional teams to streamline service implementation and improve operational efficiency.
- Analyzed client needs and proposed tailored solutions, resulting in increased account growth opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Viking Freight System
01.1990 - 05.2008
- Facilitated regular communication with clients to align expectations and strengthen partnerships for long-term success.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Corporate Pricing Manager
Viking Freight System
01.1998 - 12.1999
- Developed pricing strategies to enhance competitiveness and profitability across service offerings.
- Analyzed market trends to adjust pricing models and optimize revenue streams.
- Collaborated with sales teams to establish pricing guidelines that align with customer expectations.
- Managed pricing database, ensuring accuracy and consistency in all pricing information.
Transportation Analyst
Safeway Stores
05.1986 - 01.1988
- Analyzed transportation data to identify trends and optimize routing efficiency.
- Developed strategies to enhance supply chain performance and reduce operational costs.
- Collaborated with cross-functional teams to improve logistics processes and service delivery.
- Evaluated transportation management systems for functionality and cost-effectiveness.
Education
MBA - Business Transportation
Fresno State University
Fresno, CASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
FedEx Services
06.2008 - Current
Corporate Pricing Manager
Viking Freight System
01.1998 - 12.1999
Account Manager
Viking Freight System
01.1990 - 05.2008
Transportation Analyst
Safeway Stores
05.1986 - 01.1988
MBA - Business Transportation
Fresno State University
Presidents club 2009
Won Presidents club while only selling LTL services at that time.
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