Rod Gilkinson
Owen Sound,Ontario
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Salesperson
Advanced Marine And Powersport
04.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
Owner
Georgian Bay Home Works
01.2012 - 03.2023
- Estimates, Customer Service, Managing Staff, Organizing daily job sites, Project management
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Territory Manager/Owner
MAC Tools Distribution
01.2008 - 01.2012
- Set up accounts, Order Tools, Warranties, Tool delivery, Build business in the community
- Inventory, Customer service
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Construction/Lead Hand
Graham Construction
01.2000 - 01.2008
- Commerical/Industrial Construction, Manage team members, Organize jobsites
- Set work schedules, coordinated site facilities and monitored progress.
- Assisted project team with conflict resolution between owner, contractor and subcontractor.
- Identified and resolved potential structural issues.
Education
High School Diploma -
West Hill Secondary School
Owen Sound, ONWorking With Heights
Owen Sound, ONFall Protection
Owen Sound, ONSkills
- Prospecting Skills
- Sales Process
- Maximizing Profitability
- Business Development
- Loyalty Building
- Customer Experience Improvement
- Client Rapport-Building
- Customer Care
- Complaint Handling
- Construction Techniques
- Promote Products
- Guest Satisfaction
- Equipment Demonstration
Timeline
Salesperson
Advanced Marine And Powersport
04.2023 - Current
Owner
Georgian Bay Home Works
01.2012 - 03.2023
Territory Manager/Owner
MAC Tools Distribution
01.2008 - 01.2012
Construction/Lead Hand
Graham Construction
01.2000 - 01.2008
High School Diploma -
West Hill Secondary School
Working With Heights
Fall Protection
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