Rod Alvarado
Sacramento
Summary
Dynamic professional with a proven track record in office administration and customer service excellence, notably at VMKJ Healthcare LLC. Skilled in document management and staff management, I enhanced operational efficiency and confidentiality protocols. Achieved a significant improvement in client satisfaction through meticulous attention to detail and proactive problem-solving.
Diligent Office Executive with strong background in office administration and track record of enhancing organizational efficiency. Successfully managed schedules, coordinated meetings, and supported senior executives. Demonstrated proficiency in multitasking and problem-solving in fast-paced environment.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Office Executive
VMKJ Healthcare LLC
02.2023 - Current
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
Office Manager
Focus Homehealth Inc
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Mailman
United States Post Office
02.2003 - 12.2022
- Navigated diverse weather conditions safely while delivering mail, prioritizing safety for both pedestrians and motorists.
- Practiced diligence in reporting damaged or misdirected parcels to supervisors for appropriate resolution measures taken before delivery attempts were made again.
- Streamlined daily operations by effectively coordinating with colleagues and supervisors to address any issues or concerns.
- Contributed to team productivity by collaborating with coworkers on special projects or initiatives when needed.
- Improved mail delivery efficiency by organizing and sorting mail according to routes and addresses.
- Handled sensitive materials with care and discretion, ensuring the privacy of customers'' personal information.
- Ensured the safe handling of mail and packages by following proper protocols for loading, unloading, and transporting items.
- Addressed customer inquiries promptly and professionally, resolving any concerns related to mail services or deliveries.
- Maintained high customer satisfaction with timely and accurate deliveries, ensuring that all packages reached their intended recipients.
Education
Associate Degree - Accounting
Santa Ana College
Santa Ana, CA 03.1994 - 09.1996
High School Diploma -
Rancho Alamitos High School
Stanton, CA03-1990
Skills
- Office administration
- Meeting facilitation
- Calendar management
- Document management
- Office management
- Payroll and budgeting
- Account reconciliation
- Customer service
- Billing
- Staff management
- Administrative support
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of report.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Timeline
Office Executive
VMKJ Healthcare LLC
02.2023 - Current
Office Manager
Focus Homehealth Inc
02.2021 - Current
Mailman
United States Post Office
02.2003 - 12.2022
Associate Degree - Accounting
Santa Ana College
03.1994 - 09.1996
High School Diploma -
Rancho Alamitos High School
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