ROCQUEL BJORNEBOE
Customer Service
Bakersfield,CA
Summary
With over 10 years of experience in customer service across diverse industries, including automotive, retail, and debt collection, I have consistently met and exceeded performance goals. In the retail sector, I achieved monthly sales targets, while in debt collection, I successfully met collection quotas. Dedication to delivering exceptional service has been a key factor in maintaining long-term employment in fast-paced environments. Eager to leverage my skills in a customer service role to continue exceeding both employer and customer expectations.
Overview
38
38
years of professional experience
4
4
years of post-secondary education
Work History
Caregiver/Personal Assistant
Mary Helen Fleeman
Bakersfield, CA
08.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Customer Service/Sales Associate
Takken Shoes
Bakersfield, California
11.2006 - 02.2025
- Receiving stock and shipping out orders
- Heavy phone calls for customer service and order placement.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service/Sales
Naturalizer Shoes
Bakersfield, California
10.2004 - 02.2025
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained cleanliness and organization of sales floor, creating pleasant shopping experience.
- Heavy inbound calls.
- Placed orders for customers.
- Streamlined returns process to minimize wait times and ensure customer satisfaction with resolutions.
File Manager
Herbert P Sears
Bakersfield, California
05.2004 - 02.2025
- Developed strong relationships with debtors to facilitate successful payment arrangements
- Conducted collection calls to ensure timely payments and adherence to payment plans
- Implemented skip tracing techniques to locate debtors and recover outstanding payments
- Managed heavy phone volume to efficiently communicate with debtors
- Set up budgets and payment plans tailored to debtors' financial situations
- Achieved collection goals through effective appointment setting and payment tracking efforts
- Helped debtors succeed by setting up budgets and payment plans
- Received payments and processed payment arrangements for debtors
- Eliminated outdated files according to established retention schedules, keeping the database current and accurate.
- Provided exceptional customer service by promptly retrieving requested files and records for both internal and external clients.
- Maintained strict confidentiality protocols while handling sensitive employee records and client information.
Accounts Receivable Clerk
D&J Engine Parts Warehouse
Bakersfield, California
11.1987 - 02.2025
- Customer service, high-volume phone handling, billing, maintaining manual ledgers, making collection calls, processing payments, and issuing receipts
- Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
Supervisor
Ed's Auto Parts
08.1987 - 02.2025
- Parts delivery and pickups.
- Shipping and receiving.
- Stocking.
- Kept stock area clean and orderly.
- Developed great working relationship with customers.
Education
General Studies -
Bakersfield High School
Bakersfield, CA 08.1982 - 06.1986
Skills
Elderly care
Basic housekeeping
Patient companionship
Patient care
Appointment Scheduling
Personal hygiene assistance
Meal preparation
Daily living assistance
Dependable and responsible
Transportation services
Compassion and empathy
Timeline
Caregiver/Personal Assistant
Mary Helen Fleeman
08.2022 - Current
Customer Service/Sales Associate
Takken Shoes
11.2006 - 02.2025
Customer Service/Sales
Naturalizer Shoes
10.2004 - 02.2025
File Manager
Herbert P Sears
05.2004 - 02.2025
Accounts Receivable Clerk
D&J Engine Parts Warehouse
11.1987 - 02.2025
Supervisor
Ed's Auto Parts
08.1987 - 02.2025
General Studies -
Bakersfield High School
08.1982 - 06.1986
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