Rocío Carrillo E.

• Cultivating Connections: Passionately identify and nurture referral sources, transforming ambassadors into dedicated brand advocates who inspire others
• Building Bridges: Fearlessly reach out to potential clients across Europe and Central America, establishing enduring relationships that pave the way for future collaboration
• Driving Results: Proactively cultivate leads in key markets, engaging customers with targeted sales tactics that resonate and inspire action
• Strengthening Partnerships: Foster strong customer relationships that enhance retention and unlock new sales opportunities, creating a foundation for mutual success
• Tailored Solutions: Thoughtfully analyze clients' needs and provide customized recommendations that align with their goals, demonstrating our commitment to their success

• Brand Ambassador: Proudly represent Hugo Boss, embodying brand values.
• Retail Demonstrations: Organize engaging product showcases for memorable experiences.
• Display Coordination: Collaborate to design captivating display areas for collections.
• Customer Service: Assist customers with inquiries and tailored fashion recommendations.
• Sales Operations: Efficiently manage merchandise and cash register operations.
• Record Keeping: Maintain updated customer records for personalized service.
• Trend Awareness: Monitor fashion trends and alert management to security issues.
• Technical Skills: Proficient in Salesforce, CRM, and Sovia-retail for enhanced interactions.

• Company Overview: International
• Sales Planning: Developed innovative sales plans aligned with business objectives, fostering growth
• Performance Management: Led assessments that promoted accountability and excellence within the team
• Profit Forecasting: Accurately forecasted profits for informed decision-making
• Talent Development: Identified hiring needs and trained new salespeople, building a skilled team
• Budget Oversight: Managed the yearly budget, aligning resources with priorities.
• Market Analysis: Analyzed trends to uncover growth opportunities and address challenges
• Customer Innovations: Proposed new services and sales techniques that boosted customer satisfaction
• International
• My contributions helped Barbosa SP achieve a 20% growth in market share, reflecting our dedication and vision for success.

At América Móvil, I drove a culture of excellence and innovation, empowering clients to thrive in a dynamic industry.

• Strategic Forecasting: Monitored account metrics to implement proactive solutions that ensured client success.
• Transparent Communication: Fostered trust and collaboration by effectively communicating progress on initiatives to stakeholders.
• Insightful Reporting: Delivered comprehensive account reports that provided valuable insights for informed decision-making.
• Collaborative Solutions: Partnered with cross-functional teams to meet client needs and unlock new opportunities, showcasing the power of teamwork.
• Commitment to Excellence: Ensured timely and accurate service delivery, consistently exceeding customer expectations.
• Exceptional Customer Service: Offered dedicated support to clients, reinforcing our commitment to their success.
• Strategic Negotiation: Skillfully negotiated contracts that balanced the interests of clients and the organization, driving mutual growth.
• Relationship Building: Cultivated strong relationships with stakeholders, enhancing collaboration and alignment.

Through these efforts, I inspired a vision of success for all, reinforcing our dedication to excellence and innovation.