ROCKY MHAR BALINONG
Thornhill o,Canada
Summary
Highly skilled professional with expertise in Microsoft Office applications and a strong sense of accountability in task management. Demonstrates quick assimilation in new environments and is competent in food and beverage operations as well as specialised housekeeping operations. Knowledgeable in food production with a keen eagerness to acquire new knowledge, aiming to leverage these skills towards continuous professional growth.
Reliable as Supervisor with organisational, time management and multitasking skills to work in fast food environments. Dependable in following recipes and daily cleaning procedures. Always ready to help customers and team members.
Driven individual with talent for leadership and team management seeks to bring organisational skills and customer service expertise to Food Service Supervisor role. Possesses strong communication abilities and problem-solving skills, ensuring smooth operations and guest satisfaction. Aims to enhance service quality and foster positive dining experience for patrons.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Food Service Supervisor
Tim Hortons (G&R Lau Enterprises LTD)
Richmond Hill, Canada
01.2024 - Current
- Assist the Restaurant Manager team in maintaining proper coverage via team member schedules to ensures that the restaurant attains/exceeds all customers service standard.
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies. Have passion for coaching and mentoring team members in job duties, health and safety procedures.
- Having strong communication skills.
- Work with the Restaurant Management team to ensure quality, production and service standards are met and create a safe, efficient and professional environment for customer and other employees.
- Handle and follow-up customer's complaints or feedback.
- Maintain records of inventories, repairs , sales and wastages.
- Prepare and submit production report, identify specific opportunities for optimizing efficiencies of the restaurant operation.
Assistant Restaurant Manager I
Jollibee (Bonito Food Inc)
Ilocos Norte, Philippines
08.2018 - 09.2022
- Supports Restaurant Manager in achieving the KRA targets through effective and efficient management.
- Monitoring, analyzing and recommending actions plans relating to sales performance.
- Preparedness for NP launches and conduct NP cascade of the team for its success, with the focus on production.
- Monitor and assess the variable cost management plan, develop stock forecasts, ensure timely ordering and prepares monthly inventory.
- Provide inputs to the RM appraisal of MT's and conduct basic station MT certification, as part of his/her People KRA.
- Assigned as the Food Safety Compliance Officer.
Education
Diploma in Business Administration
Anderson College of Health, Business & Technology
North York, Canada 09.2022 - 08.2023
Bachelor of Science in Hospitality Management
Mariano Marcos State University
Ilocos Norte, Philippines 08.2014 - 06.2018
Skills
- Microsoft Office Applications Expertise
- Accountability in Task Management
- Quick assimilation in new environments
- Competent in Food and Beverage Operation
- Specialized in Housekeeping Operation
- Knowledgeable in Food Production
- Eagerness to acquire new knowledge
Timeline
Food Service Supervisor
Tim Hortons (G&R Lau Enterprises LTD)
01.2024 - Current
Diploma in Business Administration
Anderson College of Health, Business & Technology
09.2022 - 08.2023
Assistant Restaurant Manager I
Jollibee (Bonito Food Inc)
08.2018 - 09.2022
Bachelor of Science in Hospitality Management
Mariano Marcos State University
08.2014 - 06.2018
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