Rocky Rodriguez

In a dual role combining on-site security and administrative dispatching, I ensure a safe and secure environment for staff, patients, and visitors in a high-volume healthcare facility. I monitor buildings and grounds to prevent theft, fire, and unauthorized access while responding to emergent incidents including behavioral health crises, code responses, and facility evacuations. I serve as a primary contact for emergency dispatch, utilizing surveillance systems and internal communication platforms to coordinate field responses efficiently.

• Prepare accurate, timely incident reports, logs, and documentation aligned with regulatory standards and hospital policy.
• Provide exceptional customer service, assisting with lost and found, visitor support, and general inquiries.
• Monitor and maintain secure facility access points, including restricted zones and emergency exits.
• Liaise with local authorities, mental health professionals, and emergency personnel when necessary.
• Support administrative security functions including property records, assigning temporary badges and camera audits.
• Utilize Microsoft Office Suite and internal hospital databases for communication, incident tracking, and reporting.

I demonstrated strong organizational, communication, and multitasking skills while managing emergency and general inquiries. Proficient in maintaining accurate records and coordinating critical information flow under pressure, ensuring timely and effective responses. Adept at performing detailed documentation and following protocols with minimal supervision.

• Analyzed and resolved caller inquiries, demonstrating problem-solving and troubleshooting abilities.
• Maintained precise, timely documentation of incidents and reports, enhancing data accuracy.
• Coordinated communication between multiple parties, ensuring smooth workflow and timely follow-ups.
• Trained new dispatchers on protocols, improving team readiness and consistency.
• Implemented quality control measures, reducing errors in record-keeping and reporting.
• Utilized computer systems and software to monitor and log activities efficiently.
• Delivered professional and empathetic service under stressful conditions, representing the organization positively.

I was responsible for maintaining and enhancing the aesthetic features of the building and grounds, as well as managing record-keeping for the industrial waste sampling station. Additionally, I conducted building repairs, supported maintenance and production objectives, and maintained control of all maintenance parts and tools, including conducting inventories and providing support to maintenance mechanics.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I was responsible for safely and efficiently operating the Aerator, including preventative maintenance and ensuring uninterrupted material flow. I demonstrated the ability to read schedules, communicate effectively with multiple machine centers, and handle various tasks, including reading hard cards, understanding lead edge requirements, and lifting heavy loads.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

I handled telephone inquiries and scheduled appointments with prospective students, providing them with admissions presentations and assisting in completing enrollment packages. I also conducted campus tours, scheduled exams, and discussed results with applicants, while referring them to financial aid services as needed. Additionally, I followed up via telephone and correspondence to ensure smooth transitions for new students and maintained the

admissions database.

• Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
• Scheduled appointments to meet with students face-to-face and discuss education plans.
• Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
• Supported students through admissions process by answering questions and assisting with forms.

As a former Field Supervisor, I developed and implemented security procedures to maintain a safe environment, while also trained staff on protocols and conducted regular patrols to monitor premises. I investigated security breaches, controlled access to restricted areas, and prioritized excellent customer service for all stakeholders, ensuring a secure and positive environment.

- Promotion to Field Supervisor as of May 2019

• Monitored employee performance for compliance with regulations and policies.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
• Planned and scheduled field activities according to set timelines and order of operations.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.

I loaded and unloaded cases onto the conveyor conducted product inspections, and repaired or salvaged damaged items to maintain quality standards. I also performed a general cleanup of the factory area and occasionally lifted or moved items weighing up to 60 pounds.

• Followed instructions and procedures to complete assigned tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Observed packing operations to verify conformance to specifications.

I provided exceptional customer service by greeting customers, understanding their needs, and recommending products accordingly. I maintained up-to-date product knowledge and assisted customers in understanding product usage. Additionally, I prepared rental agreements, answered inquiries via phone or in person, and resolved service or billing complaints promptly. I also assisted managers with weekly reports and diligently maintained records of customer interactions.

• Resolved customer disputes to maintain positive relationships and increase customer base.
• Enhanced company revenue by upselling additional services and insurance packages to clients.
• Streamlined the rental process with efficient use of car rental software programs and tools.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

I prepared accounting and financial reports to assess organizational performance and compliance with budgetary standards. Additionally, I recorded and edited various audio materials using specialized equipment and demonstrated expertise in presenting, negotiating, and fostering customer relationships to drive sales and expand the customer base. I also developed training manuals and implemented procedural improvements to enhance operational efficiency.

• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Provided exceptional customer service, addressing client needs promptly and professionally to ensure repeat business.
• Handled administrative tasks such as invoicing clients or tracking expenses efficiently while balancing managerial responsibilities.
• Organized workshops and training sessions to improve staff skills in audio engineering techniques and industry trends.