Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocky Ramos

San Clemente

Summary

Sales professional known for maintaining high standards and delivering results. Extensive experience in fostering team collaboration and adapting to dynamic retail environments. Reliable and flexible, skilled in inventory management and customer engagement. Recognized for strong leadership and problem-solving abilities.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Sales Lead Keyholder

Hurley
12.2024 - Current
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Counted the safe, and Handled cash drops, making sure the bank received an accurate amount every time they picked up the money
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cafe Supervisor

Life Time Fitness – Café
04.2022 - 11.2024
  • Created and managed work schedules
  • Supervised a team of 23
  • Great customers verbally with an enthusiastic smile
  • Process customer payments by cash, debit, gift, and credit card
  • Take to-go orders by phone and in-person
  • Bagged large to go orders
  • Coordinate with hostess, floor, and kitchen staff regarding special customer request
  • Emptied trash, picked up dropped waste and filled dining room ice machine
  • Cleaned, stocked, and restocked workstations and display cases
  • Fulfilled up to 200 orders a day, working at the front registers, drive-thru, and in the kitchen
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Was in charge of Counting the Safe and registers. making sure we were where we were supposed to be every morning
  • Was in charge of signing off on and processing large shipments
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
  • Managed financial transactions accurately, maintaining detailed records for accounting purposes.
  • Streamlined inventory management processes for improved accuracy and reduced waste.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.

Supervisor/Food Runner

Café Del Sol
04.2020 - 09.2021
  • Great customers verbally with an enthusiastic smile
  • Process customer payments by cash, debit, gift, and credit card
  • Take to-go orders by phone and in-person
  • Bagged large to go orders
  • Coordinate with hostess, floor, and kitchen staff regarding special customer request
  • Emptied trash, picked up dropped waste and filled dining room ice machine
  • Cleaned, stocked, and restocked workstations and display cases
  • Fulfilled up to 200 orders a day, working at the front registers, drive-thru, and in the kitchen
  • Maintained 100% cash drawer accuracy
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
  • Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
  • Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
  • Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
  • Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
  • Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
  • Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
  • Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
  • Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
  • Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
  • Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.

Education

High School Diploma -

Capistrano Valley Christian Schools
San Juan Capistrano, CA
06-2022

Psychology

Grand Canyon University
Phoenix, AZ
05-2029

Skills

  • Customer Service
  • Hard-working and reliable
  • Fast learner & flexible
  • Cash handling
  • Excellent multi-tasker
  • 10-key proficient
  • Communication
  • Teamwork
  • Integrity
  • Problem solving
  • Leadership
  • Inventory monitoring
  • Alarm systems
  • Bank deposits
  • Opening and closing coordination
  • Store recovery processes
  • POS software
  • Cash drawer management

Timeline

Sales Lead Keyholder

Hurley
12.2024 - Current

Cafe Supervisor

Life Time Fitness – Café
04.2022 - 11.2024

Supervisor/Food Runner

Café Del Sol
04.2020 - 09.2021

High School Diploma -

Capistrano Valley Christian Schools

Psychology

Grand Canyon University

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Rocky Ramos