Rocio Torres Sanchez
Rancho Santa Margarita,CA
Summary
Motivated, trustworthy and dependable professional with 24+ year’s experience in the Medical industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Possess strong problem-solving, interpersonal and client service skills. Knowledgeable in medical terminology, scheduling, new patient intake, and Medi-Cal verification and eligibility. Skilled at prioritizing multiple projects/assignments and meeting deadlines. Ability to collaborate with various departments, read authorization quickly, and be a team player to achieve company goals.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
City OF Hope-Lennar
06.2023 - 09.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Providing excellent customer service by promptly answering patient inquiries
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Patient Care Coordinator
Crown Valley Imaging
09.2021 - 01.2022
- Scheduled patient Radiology exams and checked them in by utilizing RIS software
- Inputted patient’s demographics and insurance information into computer system
- Assisted scheduling department and got referred physicians as needed
- Obtained authorization by working with Authorization Department
- Performed clerical duties including scanning, faxing, mailing, inputting data and reports
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Scheduler
Hoag Hospital
02.2019 - 04.2020
- Scheduled appointments for patients in a timely manner
- Provided professional phone etiquette and customer service to patients
- Verified insurance and demographic information
- Accurately inputted patient's demographics and insurance information into computer database system
- Answered phone calls and answered questions from potential customers
Patient Service Representative
Memorial Care Imaging
02.2016 - 02.2019
- Scheduled and confirmed appointments for patients
- Inputted demographic information into computer system and scanned forms into electronic charts
- Collected and posted customer payments online
Front Desk Supervisor
Orange County Diagnostic
04.2005 - 05.2015
- Checked in patients and input demographic information into computer system
- Verified insurance benefits, copayment, deductibles
- Acquired authorization for medical insurance
- Requested and organized patient charts and films
- Protected or disclosed health information in accordance with HIPPA guidelines
- Maintained schedules of clinical staff and coordinated workflow in office
- Trained new hires for procedures, protocols, and proper etiquette
- Applied knowledge of medical terminology, CPT/ICD9 coding, diagnostic when assisting patients/working with staff
Outpatient Admissions Rep
Hoag Hospital Presbyterian
- Radiology Administration
- Greeted visitors promptly and courteously to provide overall excellent customer service
- Checked patients in and out as they entered/left establishment
- Inputted demographic and insurance information for patients into computer system
- Filed medical records electronically and ensured even patient flow/continuous communication
- Scheduled/confirmed appointments and directed/assisted patients
Front Office Assistant
Bristol Park Medical Group
- Checked patients into company computer system
- Scheduled appointments for patients via phone, email, and fax
- Provided Spanish translation services as needed
- Collected copay from patients and maintained HIPAA privacy and non-disclosure of sensitive records
Education
Certification in Medical Office Administration - Certificate
South Regional Occupational Program
San Juan Capsitrano,CA06.2000
Skills
- Analytical Problem Solver
- Customer Relations
- Communication Skills
- Time Management
- Computer skills
- Quick Learner
- Document maintenance
- Leadership
Timeline
Patient Access Representative
City OF Hope-Lennar
06.2023 - 09.2023
Patient Care Coordinator
Crown Valley Imaging
09.2021 - 01.2022
Scheduler
Hoag Hospital
02.2019 - 04.2020
Patient Service Representative
Memorial Care Imaging
02.2016 - 02.2019
Front Desk Supervisor
Orange County Diagnostic
04.2005 - 05.2015
Outpatient Admissions Rep
Hoag Hospital Presbyterian
Front Office Assistant
Bristol Park Medical Group
Certification in Medical Office Administration - Certificate
South Regional Occupational Program
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