Rocio Zelaya
Van Nuys
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
11
11
years of professional experience
Work History
Correctional Officer
CDCR
04.2025 - Current
- Monitored inmate activities to maintain safety and security within facility
- Conducted routine inspections of premises to identify potential hazards
- Enforced facility rules and regulations, ensuring compliance among inmates
- Assisted in emergency response situations, following established protocols
- Completed intake procedures for new inmates, documenting relevant information
- Observed and reported unusual behavior or incidents to supervisory staff
- Participated in training sessions to enhance knowledge of correctional practices
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Sales Associate
Best Buy
04.2018 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Demonstrated product knowledge to guide customers in making informed purchasing decisions.
- Trained new associates on sales techniques and store policies, fostering team development.
- Collaborated with management to develop promotional displays that enhanced customer engagement.
- Streamlined checkout processes, reducing wait times and enhancing overall customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Enrichment Leader
Keep Youth Doing Something
03.2023 - 07.2023
- Developed and implemented engaging enrichment programs to foster youth skills and interests.
- Oversaw daily operations, ensuring a safe and supportive environment for participants.
- Collaborated with community partners to enhance program offerings and resources available to youth.
- Trained and mentored staff on best practices for youth engagement and program delivery.
- Facilitated workshops that promoted personal growth, teamwork, and leadership among participants.
- Advocated for youth needs in strategic planning sessions to align with organizational goals.
- Taught students by selecting, developing, adapting, and implementing appropriate instructional methods and techniques.
- Integrated various teaching methods to accommodate different learning styles, resulting in greater overall comprehension.
- Managed classroom behavior effectively by setting clear expectations and maintaining consistency in enforcing rules.
Beauty Advisor
Sephora
11.2022 - 03.2023
- Delivered personalized skincare consultations to enhance customer satisfaction and loyalty.
- Educated clients on product benefits and application techniques, fostering informed purchasing decisions.
- Managed inventory levels, ensuring product availability and optimizing stock rotation.
- Trained new team members on company policies and best practices for customer engagement.
- Led workshops on makeup application techniques, enhancing client skills and brand engagement.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
Behavior Therapist
IEBI
09.2022 - 11.2022
- Developed individualized behavior intervention plans based on assessment data.
- Implemented evidence-based strategies to improve clients' social skills and emotional regulation.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and client outcomes.
- Conducted regular progress assessments to adjust therapeutic approaches as necessary.
- Trained and mentored junior staff in behavioral therapy techniques and best practices.
- Established positive relationships with clients and families, fostering trust and engagement in therapy.
- Analyzed data trends to identify areas for program improvement and targeted interventions.
- Led workshops for staff development on new therapeutic methodologies and behavioral strategies.
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
Ride Operator
Six Flags Magic Mountain
03.2015 - 10.2017
- Operated rides while ensuring guest safety and adherence to operational protocols.
- Monitored ride performance and conducted routine safety checks for optimal functionality.
- Trained new team members on equipment operation and safety procedures.
- Assisted in maintaining cleanliness and organization of ride areas to enhance guest experience.
- Implemented process improvements to streamline ride operations and reduce wait times.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Collaborated with maintenance teams to identify and resolve operational issues efficiently.
- Led emergency response drills, reinforcing safety protocols among team members.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
Bachelor of Science - Criminal Justice
California State University Northridge
Northridge, CA05-2023
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Restraint techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Correctional Officer
CDCR
04.2025 - Current
Enrichment Leader
Keep Youth Doing Something
03.2023 - 07.2023
Beauty Advisor
Sephora
11.2022 - 03.2023
Behavior Therapist
IEBI
09.2022 - 11.2022
Sales Associate
Best Buy
04.2018 - Current
Ride Operator
Six Flags Magic Mountain
03.2015 - 10.2017
Bachelor of Science - Criminal Justice
California State University Northridge