Rocio Saldana
Adelanto
Summary
Motivated professional with extensive experience in customer service, team coordination, and operational efficiency. Demonstrated ability to excel in high-volume environments, efficiently managing scheduling and delivering exceptional care through effective communication and problem-solving. Bilingual in Spanish, adept at utilizing technology to streamline processes.
Overview
9
9
years of professional experience
Work History
Fulfillment Captain
Macy's
11.2021 - Current
- Directed team operations to meet fulfillment goals, maintaining service accuracy and productivity standards
- Conducted training and guided team members, improving scheduling efficiency by implementing streamlined workflows
- Organized daily team meetings to ensure alignment and open communication
Receiving Lead
Macy's
08.2017 - Current
- Supervised shipment processing and ensured timely execution of receiving activities
- Coordinated schedules and movement of merchandise for seasonal changes, achieving 98% on-time completion
- Enhanced customer satisfaction by resolving escalated issues effectively
Usher/Ticket Taker/Customer Service
Staples Center and Microsoft Theater
06.2016 - 01.2025
- Delivered high-quality service to guests, resolving complaints with empathy and professionalism
- Assisted in event preparation, ensuring smooth operations for diverse audiences
Parking Supervisor
Stub Hub Center
05.2016 - 01.2025
- Managed VIP guest coordination and ensured proper allocation of parking spaces
- Trained and supervised staff, enhancing team performance in high-pressure environments
Check-In Ambassador/Pier Agent
Intercruises Shoreside and Ports Services
09.2015 - 01.2025
- Checked in passengers for cruises, verifying travel documents with 100% accuracy
- Maintained composure in high-paced settings, resolving customer inquiries efficiently
Education
Microcomputer Technology -
Los Angeles Trade-Technical College
Los Angeles, CA06.2015
Skills
- Customer Service Excellence
- Bilingual: Fluent in Spanish and English
- Team Training & Leadership
- Microsoft Office Suite
- Data Verification & Accuracy
- Task prioritization
- Active listening
- Dependable and responsible
Timeline
Fulfillment Captain
Macy's
11.2021 - Current
Receiving Lead
Macy's
08.2017 - Current
Usher/Ticket Taker/Customer Service
Staples Center and Microsoft Theater
06.2016 - 01.2025
Parking Supervisor
Stub Hub Center
05.2016 - 01.2025
Check-In Ambassador/Pier Agent
Intercruises Shoreside and Ports Services
09.2015 - 01.2025
Microcomputer Technology -
Los Angeles Trade-Technical College
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