Rocio Rodriguez De Jesus
Fontana
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager / State Certified Instructor
Mission School Transportation
01.2023 - 01.2025
- Managing the Dispatch team by making sure everyone has their assignment and assisting with last minute calls
- Meeting with or shop manager for fleet verifications and managing everyday services
- Assisting the training department by keeping up with the drivers’ files and doing renewal meetings
- Initiated new learning methods, eliminating instructional gaps and improving comprehension
Safety Supervisor/ State Certified Instructor
Mission School Transportation
01.2022 - 01.2023
- In charge of Interviews and preparing applicants to receive CDL Permit
- Working together with Pasadena CHP by scheduling interviews, Written Tests, and Driving Test
- Working with Hire Right, Drive 360, STA app, and I-9s to make sure all applicants and Drivers are in compliance
- Working closely with Manager to make sure the facility is OSHA approve and having monthly safety committee to inspect
- Establishing Monthly Safety Meetings
- Instructor for perfect score pre-trips while working with CHP Altadena
Private Route Manager/State Certified Instructor
Mission School Transportation
01.2019 - 01.2022
- Routing 78 routes to pick up students to dropping off at their destinations
- Customer Service by making sure all routes remain up to date and all parents are satisfied with the service provided by the company
- Multitasking with vehicle tracking and answering all phone calls
- Introduce to Safe Stop app which works with byte curb (application which keeps all parents informed of the location of the buses) fully competent with keeping new applications up to date
- With staff reduced due to the pandemic was able to successfully complete my tasks with more tasks assign to get all work completed by the end of the day
Dispatch supervisor/ Assist Private route manager / Behind the wheel trainer
Mission School Transportation
01.2018 - 01.2019
- Assist Private route manager
- Help maintain routes up to date with the drivers
- Answering phone calls and tracking buses
- Working Bus Hive by keeping it up to date and adding information on a day-to-day basis
Assist dispatch Sotello & College Yard/ Cover driver
Mission School Transportation
01.2015 - 01.2018
- As needed got experience with dispatching making sure all routes sign-in on time
- Make sure every DVR is being process and ready for payroll next day
- Answering phone calls and tracking buses
- Help maintain routes up to date with the drivers
- Making sure our private school customers are being helped efficient
- Assist manager with any special project related to our customers
- Remarkable experience in administering dispatch of various motorized equipment
- Immense knowledge of operating two-way radio equipment
- Familiarity with organizing transportation dispatch activities and functions
Assist Training Department /Driver
Mission School Transportation
01.2013 - 01.2015
- Process new hires, incident reports, and accident reports
- Assist some employees with benefits enrollment & STA university
- Order supplies needed for the operation (drug testing & office supplies)
- Support all employees to keep up with credentials and answer any question they might have had about personnel & medical files
- Data entry into BUSHIVE and keeping personal files up to date
Credit department
Dearden’s furniture store
01.2011 - 01.2013
- Assist people that would apply for credit in Dearden’s for the first time
- Made sure we had excellent customer service
- Telemarketing
Education
High School Diploma -
01.2009
Skills
- Valid Driver's license
- Teaching strategies
- Safety program development
- Employee training
- Planning and coordination
- Training delivery
- Team leadership
- Implementing safety policies
- Train-the-trainer
- Safe driving practices
- Hazard identification
- Course planning
Certification
- State Certified Instructor
Languages
Spanish
Full Professional
Timeline
Assistant Manager / State Certified Instructor
Mission School Transportation
01.2023 - 01.2025
Safety Supervisor/ State Certified Instructor
Mission School Transportation
01.2022 - 01.2023
Private Route Manager/State Certified Instructor
Mission School Transportation
01.2019 - 01.2022
Dispatch supervisor/ Assist Private route manager / Behind the wheel trainer
Mission School Transportation
01.2018 - 01.2019
Assist dispatch Sotello & College Yard/ Cover driver
Mission School Transportation
01.2015 - 01.2018
Assist Training Department /Driver
Mission School Transportation
01.2013 - 01.2015
Credit department
Dearden’s furniture store
01.2011 - 01.2013
- State Certified Instructor
High School Diploma -
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