Rocio Miranda
Porterville
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CCMA/Certified Phlebotomy Technician/Lab Supervisor
Porterville Women's Medical Associates
Porterville
03.2005 - Current
- Prepared treatment rooms for patient examinations by cleaning and restocking supplies.
- Measured vital signs and collected medical histories to facilitate preparation for examinations.
- Maintained and cleaned medical equipment to comply with established procedures and standards.
- Organized laboratory workflows to enhance efficiency and reduce office wait times.
- Explained treatment procedures and physician instructions to patients for clarity.
- Documented patient information accurately using electronic medical records systems.
- Conducted quality control checks to ensure accuracy of test results throughout phlebotomy process.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms as necessary.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
Crew Member
Wendys Restaurant
Porterville
05.2003 - 06.2005
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
CLERK II
C-SET
Porterville
11.2002 - 05.2003
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Delivered messages and ran errands.
Office Aide
Family Health Care Network
Porterville
06.2002 - 07.2002
- Organized and maintained files, both paper and electronic.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Phlebotomy Certificate - Phlebotomy
Porterville Adult School
Porterville, CA11-2005
Medical Assistant - Medical Assistat
Golden State Collage
Visalia, CA03-2005
High School Diploma -
Porterville High School
Porterville, CA06-2002
Skills
- Vital signs measurement
- Electronic medical records
- Phlebotomy procedures
- Medical equipment maintenance
- Patient communication
- Inventory management
- Bilingual
- First aid certified
- Run UA's
- Customer service
- Quality control
- Time management
- Run BD Affirms
- CPR
- Safety compliance
- Laboratory specimen collection
- Compassionate
- Prepare treatment rooms
- Laboratory maintenance
- Quality control guidelines
- Certified medical assistant
- Centrifuge operation
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Full Professional
Certification
- California Certified Medical Assistant # 15140-15 Date Achieved :04/15/2015 Renewal Date: 04/15/2030
- Phlebotomist Tech I #CPT-00022678 Date Achieved: 05/20/2023 Renewal Date: 05/19/2025
- National Certified Phlebotomist Technician # 567914 Date Achieved: 05/15/2006 Renewal Date: 08/19/2025
References
References available upon request.
Timeline
CCMA/Certified Phlebotomy Technician/Lab Supervisor
Porterville Women's Medical Associates
03.2005 - Current
Crew Member
Wendys Restaurant
05.2003 - 06.2005
CLERK II
C-SET
11.2002 - 05.2003
Office Aide
Family Health Care Network
06.2002 - 07.2002
Phlebotomy Certificate - Phlebotomy
Porterville Adult School
Medical Assistant - Medical Assistat
Golden State Collage
High School Diploma -
Porterville High School
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