Rocio Lira
Oakland
Summary
Dynamic professional with a proven track record at Delphi Automotive Systems, excelling in production planning and inventory management. Leveraged lean manufacturing principles to enhance workflow efficiency and reduce waste. Recognized for exceptional problem-solving skills and effective communication, driving customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Production Control Clerk
Delphi Automotive Systems
Ciudad Juárez, Chihuahua. México
04.2013 - 06.2017
- Oversight, management, and control of tasks pertaining to the production of harnesses.
- Ensure that all available resources and labor are utilized optimally to achieve optimal performance within the production system
- Production Planning and Scheduling
- Implemented lean manufacturing principles within the workplace to minimize waste and improve overall efficiency in operations management processes.
- Conducted regular audits of inventory levels to identify discrepancies early on, minimizing risk of stockouts or excess inventory holding costs.
- Improved production efficiency by streamlining workflow processes and implementing new scheduling systems.
- Enhanced inventory accuracy through meticulous tracking of materials, products, and shipments.
- Coordinated with other departments to reduce lead times for product assembly and improve overall customer satisfaction.
- Supported quality control efforts by carefully reviewing completed work orders for accuracy and completeness.
- Reviewed job orders and adjusted schedules for timely delivery.
Customs Trade Program Assistant
Delphi Automotive Systems
Ciudad Juárez, Chihuahua. México
08.2010 - 03.2013
- Request the NAFTA certificate of origin to all Delphi area materials suppliers
- Follow up to have a prompts response
- Review and audit NAFTA Certificates received
- Input and update Pursue and OCS System with NAFTA COO
Customer Service Representative
Injection Works Plastic Injection Molding
Ciudad Juárez, Chihuahua. México
03.2006 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
9o. Semester - Business Administration
Instituto Tecnológico Ciudad Juarez
Ciudad Juárez, Chihuahua, Mexico4 Levels - English-as-a-Second-Language Education
El Paso Community College
El Paso, TXSkills
- Production planning
- Inventory management
- Lean manufacturing
- Workflow optimization
- Scheduling systems
- Customer service
- Problem solving
- Effective communication
- Audit processes
- Materials management
- Production scheduling
- Problem-solving capacity
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Production Control Clerk
Delphi Automotive Systems
04.2013 - 06.2017
Customs Trade Program Assistant
Delphi Automotive Systems
08.2010 - 03.2013
Customer Service Representative
Injection Works Plastic Injection Molding
03.2006 - 12.2009
9o. Semester - Business Administration
Instituto Tecnológico Ciudad Juarez
4 Levels - English-as-a-Second-Language Education
El Paso Community College