Rocio Lira
Oakland
Summary
Dynamic professional with a proven track record at Delphi Automotive Systems, excelling in production planning and inventory management. Leveraged lean manufacturing principles to enhance workflow efficiency and reduce waste. Recognized for exceptional problem-solving skills and effective communication, driving customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Production Control Clerk
Delphi Automotive Systems
04.2013 - 06.2017
- Oversight, management, and control of tasks pertaining to the production of harnesses.
- Ensure that all available resources and labor are utilized optimally to achieve optimal performance within the production system
- Production Planning and Scheduling
- Implemented lean manufacturing principles within the workplace to minimize waste and improve overall efficiency in operations management processes.
- Conducted regular audits of inventory levels to identify discrepancies early on, minimizing risk of stockouts or excess inventory holding costs.
- Improved production efficiency by streamlining workflow processes and implementing new scheduling systems.
- Enhanced inventory accuracy through meticulous tracking of materials, products, and shipments.
- Coordinated with other departments to reduce lead times for product assembly and improve overall customer satisfaction.
- Supported quality control efforts by carefully reviewing completed work orders for accuracy and completeness.
- Reviewed job orders and adjusted schedules for timely delivery.
Customs Trade Program Assistant
Delphi Automotive Systems
08.2010 - 03.2013
- Request the NAFTA certificate of origin to all Delphi area materials suppliers
- Follow up to have a prompts response
- Review and audit NAFTA Certificates received
- Input and update Pursue and OCS System with NAFTA COO
Customer Service Representative
Injection Works Plastic Injection Molding
03.2006 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
9o. Semester - Business Administration
Instituto Tecnológico Ciudad Juarez
Ciudad Juárez, Chihuahua, Mexico4 Levels - English-as-a-Second-Language Education
El Paso Community College
El Paso, TXSkills
- Production planning
- Inventory management
- Lean manufacturing
- Workflow optimization
- Scheduling systems
- Customer service
- Problem solving
- Effective communication
- Audit processes
- Materials management
- Production scheduling
- Problem-solving capacity
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Production Control Clerk
Delphi Automotive Systems
04.2013 - 06.2017
Customs Trade Program Assistant
Delphi Automotive Systems
08.2010 - 03.2013
Customer Service Representative
Injection Works Plastic Injection Molding
03.2006 - 12.2009
9o. Semester - Business Administration
Instituto Tecnológico Ciudad Juarez
4 Levels - English-as-a-Second-Language Education
El Paso Community College
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