Rocio Jimenez Martinez
Toronto,ON
Summary
Adept at maintaining high standards of cleanliness and sanitation, demonstrated through extensive experience with prestigious employers like the St. Regis Hotel. Skilled in housekeeping and customer service, I excel in efficient operations and problem-solving, ensuring guest satisfaction and hygiene. Proven ability to adapt and thrive in dynamic environments, reflecting a commitment to excellence and detail.
Overview
10
10
years of professional experience
Work History
Cleaner
Twin Dolphin Club
Los Cabos, Mexico.
01.2021 - 03.2021
- Locker Room Cleaning: Ensure locker rooms are clean and well-maintained, including sanitizing lockers, showers, sinks, and restrooms, and replenishing toiletries and towels.
- Clubhouse Maintenance: Clean and maintain the clubhouse, including dusting, vacuuming, and sanitizing common areas such as lounges, dining areas, and meeting rooms.
- Pro Shop Upkeep: Keep the pro shop clean and organized, including dusting displays, cleaning floors, and maintaining fitting rooms.
- Waste Management: Collect and dispose of trash and recycling from all areas of the golf club, including outdoor areas, ensuring proper sanitation practices.
- Outdoor Area Maintenance: Maintain cleanliness of outdoor areas, such as patios, walkways, and golf cart storage areas, including sweeping, removing debris, and cleaning outdoor furniture.
Cleaner
Zadún, A Ritz-Carlton Reserve
Los Cabos, Mexico.
07.2019 - 01.2021
- Guest Accommodation Cleaning: Thoroughly clean and prepare guest accommodations, including making beds, changing linens, dusting, and vacuuming.
- Bathroom Sanitation: Clean and disinfect bathrooms, including toilets, showers, bathtubs, sinks, and mirrors, while restocking toiletries and towels.
- Common Area Maintenance: Maintain the cleanliness of common areas such as lobbies, hallways, lounges, and outdoor spaces, including pools and recreational facilities.
- Waste Management: Collect and properly dispose of trash and recycling from guest rooms, common areas, and outdoor spaces, ensuring hygiene and cleanliness.
- Reporting and Restocking: Report any maintenance issues or safety hazards to management promptly and ensure that all cleaning supplies and guest amenities are fully stocked and organized.
Cleaner
St. Regis Hotel,
Mexico City, Mexico.
08.2018 - 10.2018
- Room Cleaning: Ensure all guest rooms are cleaned and prepared according to hotel standards, including making beds, changing linens, dusting, and vacuuming.
- Bathroom Sanitation: Clean and sanitize bathrooms, including toilets, showers, sinks, and mirrors.
- Restocking Supplies: Replenish guest amenities such as toiletries, towels, and minibar items.
- Common Area Maintenance: Maintain cleanliness in common areas such as lobbies, corridors, and lounges.
- Laundry Services: Collect, wash, dry, fold, and return laundry items for guests and hotel use.
- Trash Disposal: Empty trash bins and dispose of waste properly, ensuring areas are free of garbage.
- Reporting Issues: Report any maintenance issues or safety hazards to the management promptly.
Cleaner
One & Only Palmilla Resort
Los Cabos, Mexico.
07.2015 - 05.2018
- Guest Room Cleaning: Ensure guest rooms are thoroughly cleaned and well-maintained, including making beds, changing linens, dusting, vacuuming, and sanitizing surfaces.
- Bathroom Cleaning: Clean and disinfect bathrooms, including toilets, showers, bathtubs, sinks, and mirrors, and restock bathroom supplies such as toiletries and towels.
- Common Area Upkeep: Maintain the cleanliness and tidiness of common areas such as lobbies, hallways, lounges, and recreational facilities.
- Waste Management: Collect and dispose of trash and recycling from guest rooms, common areas, and outdoor spaces, ensuring proper sanitation practices are followed.
Cleaner
Hilton Los Cabos / Hilton Reforma,
Mexico City, Mexico.
12.2010 - 06.2015
- Room Cleaning: Ensure all guest rooms are cleaned and prepared according to hotel standards, including making beds, changing linens, dusting, and vacuuming.
- Bathroom Sanitation: Clean and sanitize bathrooms, including toilets, showers, sinks, and mirrors.
- Restocking Supplies: Replenish guest amenities such as toiletries, towels, and minibar items.
- Common Area Maintenance: Maintain cleanliness in common areas such as lobbies, corridors, and lounges.
- Laundry Services: Collect, wash, dry, fold, and return laundry items for guests and hotel use.
- Trash Disposal: Empty trash bins and dispose of waste properly, ensuring areas are free of garbage.
- Reporting Issues: Report any maintenance issues or safety hazards to the management promptly
Education
High School Diploma -
Mexican Preparatory School
Mexico City, Mexico08.1999
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Excellent organizational skills
- Highly efficient and methodical with a good eye for detail
- Deadline orientated and able to efficiently manage kitchen operations
- Pro-active personality with a facility to adapt to new work environment
- Ability to quickly identify and resolve problems
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cleaner
Twin Dolphin Club
01.2021 - 03.2021
Cleaner
Zadún, A Ritz-Carlton Reserve
07.2019 - 01.2021
Cleaner
St. Regis Hotel,
08.2018 - 10.2018
Cleaner
One & Only Palmilla Resort
07.2015 - 05.2018
Cleaner
Hilton Los Cabos / Hilton Reforma,
12.2010 - 06.2015
High School Diploma -
Mexican Preparatory School