Rocio Garcia
Atwater
Summary
I am a very hard working individual ready to exceed expectations. I am a very responsible, detail oriented and motivated person.
Overview
5
5
years of professional experience
Work History
Call Center Operator
Livingston Community Health
Livingston
10.2023 - 01.2025
- Managed high volume of incoming calls from patients and community members.
- Provided accurate information regarding services offered by the health organization.
- Assisted in scheduling appointments for various healthcare services.
- Documented patient inquiries and concerns in the electronic health record system.
- Resolved patient issues by utilizing problem-solving techniques effectively.
- Maintained confidentiality of sensitive patient information according to HIPAA regulations.
Instructor II and Safety Officer
United Cerebral Palsy of Stanislaus and Tuolumne Counties
Turlock
02.2020 - 05.2023
- Employed variety of teaching styles to respond to needs of diverse learners.
- Attended meetings, training and activities to enhance skills
- Assisted members of our facility with personal care
- Drove buses to and from community outings
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness.
Education
High School Diploma -
Livingston High School
Livingston, CA06.2011
Some College (No Degree) - Office Management
Merced College
Merced, CASkills
- Bilingual
- Knowledge of first aid
- Fast learner
- Reliable
- Verbal and Written Communication
- Strong work ethic
- Microsoft office knowledge
- Conflict Resolution
- Relationship Building
References
References available upon request.
Timeline
Call Center Operator
Livingston Community Health
10.2023 - 01.2025
Instructor II and Safety Officer
United Cerebral Palsy of Stanislaus and Tuolumne Counties
02.2020 - 05.2023
High School Diploma -
Livingston High School
Some College (No Degree) - Office Management
Merced College