Rocio Espinoza
Langford,Canada
Summary
Highly motivated hospitality professional with extensive experience in sales, customer service, and team leadership. Proven ability to exceed expectations and maintain high standards of quality. Seeking the Assistant Housekeeping Manager position at Sandman Hotel Group, where I can leverage my supervisory skills and hospitality expertise to ensure exceptional guest experiences. Authorized to work in Canada.
Overview
25
25
years of professional experience
Work History
Associate
TJX Canada
Langford, Canada
08.2024 - Current
- Greeted customers warmly and provided knowledgeable assistance on merchandise, pricing, brands, and promotions, ensuring an exceptional shopping experience
- Managed inventory and ensured efficient stock management, contributing to a well-organized and customer-friendly environment
- Maintained a clean and organized environment
- Maintained high standards of order
Admissions and Sales
Colegio Viktor Frankl
01.2020 - 01.2021
- Operated CRM Hub Spot
- Qualified leads and followed up with prospective clients
- Sent out school information and invitations for virtual and in-person informative sessions
- Provided personalized attention to parents
- Managed the internal calendar for the admissions department
Sales Agent
CEL Canada
01.2018 - 01.2021
- Promoted and sold summer camps, study programs, language courses, academic exchange programs, and work and study programs in different Canadian cities for children, teenagers, and adults
School Front Desk
Colegio Viktor Frankl
01.2018 - 01.2020
- Supported and assisted parents
- Administered and organized the student database and files
- Supported other administrative processes, courses, and events
Sales Agent
Personal Fitness Club And Spa
01.2013 - 01.2017
- Provided information to prospective clients about the facilities and services of the club, as well as prices and promotions
- Prospected new clients
- Followed up with prospective and current clients
- Generated and updated the client database
- Increased sales revenue by consistently meeting and exceeding sales targets
National Sales Manager
Camino Real Hotels
01.2000 - 01.2002
- Developed and implemented sales strategies that increased room occupancy by [percentage, if you remember] across 16 properties
- Successfully negotiated and secured group bookings and event packages, exceeding revenue targets
- Managed and coordinated promotional campaigns and advertising initiatives, enhancing brand visibility
- Supervised personnel, and checked the quality of large areas
- Organized events
Education
Diploma in Business Administration -
University of Victoria
12.2023
Professional Development Courses - Sales and Customer Service
Colegio Victor Frankl
01.2019
Sales Course: 'Prospecting is Key.' -
01.2017
Bachelor's Degree - Hospitality Management
Universidad Intercontinental
12.1994
Skills
- Leadership
- Team Management
- Time Management
- Organization
- Attention to Detail
- Health and Safety Standards
- Inventory Management
- Scheduling
- MS Office (Word, Excel)
- Customer Service
- Guest Relations
- Lost and Found Procedures
- Fluent in Spanish
Professional Development Courses
- Sales and Customer Service, Colegio Victor Frankl, 01/01/19, 10 hrs
- Sales Course: 'Prospecting is Key.', 01/01/17, 10 hrs
- Introduction to Facebook Pages, Blueprint / eLearning
- Introduction to Facebook Marketing, Blueprint / eLearning
Languages
English
Professional
French
Elementary
Spanish
Native/ Bilingual
Timeline
Associate
TJX Canada
08.2024 - Current
Admissions and Sales
Colegio Viktor Frankl
01.2020 - 01.2021
Sales Agent
CEL Canada
01.2018 - 01.2021
School Front Desk
Colegio Viktor Frankl
01.2018 - 01.2020
Sales Agent
Personal Fitness Club And Spa
01.2013 - 01.2017
National Sales Manager
Camino Real Hotels
01.2000 - 01.2002
Diploma in Business Administration -
University of Victoria
Professional Development Courses - Sales and Customer Service
Colegio Victor Frankl
Sales Course: 'Prospecting is Key.' -
Bachelor's Degree - Hospitality Management
Universidad Intercontinental
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