Rocio Davila
1998 Ocean View Blvd, San Diego
Summary
Experienced professional with a diverse background in financial services, insurance claims, and retail management. Former bank teller with a proven ability to deliver exceptional customer service in fast-paced environments. Skilled in claims resolution as a Claims Representative and Bodily Injury Representative, adept at problem-solving, negotiation and managing sensitive customer interactions. Previous leadership roles in grocery retail management honed my ability to lead teams, streamline operations, and meet organizational goals. Currently seeking to leverage my customer service expertise and financial experience in a banking role where I can contribute to operational success and client satisfaction.
Overview
9
9
years of professional experience
Work History
BODILY INJURY CLAIMS REPRESENTATIVE
GEICO
06.2021 - 08.2024
- Managed a high volume of bodily injury claims, conducting thorough investigations to determine liability and damages
- Negotiated settlements with claimants and attorneys, to ensure fair and equitable outcomes
- Reviewed and analyzed medical records, police reports, and other documentation to assess the validity and extent of claims
- Maintained compliance with company policies, state regulations, and industry standards, achieving high customer satisfaction ratings.
TELEPHONE CLAIMS ADJUSTER
GEICO
01.2021 - 06.2021
- Handled a variety of claims, including property damage and liability, from initial report to resolution
- Investigated claims through statements and evidence submitted
- Communicated with policyholders, claimants, and third parties to explain coverage decisions and resolve disputes
- Consistently met or exceeded performance metrics, including claims resolution time and customer satisfaction.
TELLER
WELLS FARGO
05.2019 - 01.2021
- Processed daily banking transactions, including deposits, withdrawals, and payments, with accuracy and efficiency
- Provided excellent customer service
- Assisted with balancing the branch's cash drawers and ATM machines, ensuring compliance with cash-handling procedures
- Promoted bank products and services, contributing to the branch's sales goals.
ASSISTANT GROCERY MANAGER
SPROUTS MARKET
03.2018 - 05.2019
- Supervised and trained grocery department staff, ensuring adherence to company policies and customer service standards
- Managed inventory levels, conducted stock checks, and coordinated with suppliers to maintain product availability
- Assisted in the development of merchandising strategies to increase sales and customer engagement
- Oversaw daily operations, including scheduling, ordering, and maintaining a clean and organized department.
HEAD CASHIER
SPROUTS MARKET
03.2015 - 03.2018
- Led a team of cashiers, providing training, guidance, and performance feedback to ensure high levels of customer service
- Managed the front-end operations, including cash handling, transaction processing, and customer inquiries
- Assisted with store opening and closing procedures, including end-of-day cash reconciliation and reporting.
Education
No degree -
San Diego Mesa College
08.2015
Diploma -
San Diego High School
06.2015
Skills
- Claims Management: Bodily injury claims, property damage claims, liability assessment
- Negotiation: Settlement negotiations, dispute resolution
- Analytical Skills: Investigation, data analysis, report writing
- Technical Skills: Claims management software, Microsoft Office Suite
- Customer Service: Client relations, conflict resolution, sales support
- Leadership: Team supervision, training, staff development
- Cash handling and management
- Cash handling expertise
- Patience and empathy
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BODILY INJURY CLAIMS REPRESENTATIVE
GEICO
06.2021 - 08.2024
TELEPHONE CLAIMS ADJUSTER
GEICO
01.2021 - 06.2021
TELLER
WELLS FARGO
05.2019 - 01.2021
ASSISTANT GROCERY MANAGER
SPROUTS MARKET
03.2018 - 05.2019
HEAD CASHIER
SPROUTS MARKET
03.2015 - 03.2018
Diploma -
San Diego High School
No degree -
San Diego Mesa College
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