Rocio Ballon
San Bernardino
Summary
Dynamic Medical Assistant with extensive experience at Arizona Kidney Disease and Hypertension Center, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient care and streamline operations, ensuring safety and comfort during examinations. Bilingual with strong customer service skills and proficient in EMR/EHR systems.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Arizona Kidney Disease and Hypertension Center
03.2021 - 03.2025
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
West Point Medical Center
08.2020 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Pacific High School
San Bernardino05-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Phlebotomy techniques
- Bilingual
Timeline
Medical Assistant
Arizona Kidney Disease and Hypertension Center
03.2021 - 03.2025
Medical Assistant
West Point Medical Center
08.2020 - 02.2022
High School Diploma -
Pacific High School
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