Summary
Overview
Work History
Education
Skills
Skill Summary
Certification
Timeline
Generic

Rochelle Wynter

Summary

Enthusiastic Digital Marketing Intern with keen interest in corporate communications. Strong exposure to implementing overall communications and developing strategic marketing plans in support of corporate objectives. Excellent writing, editing and presentation skills. Employs good judgment and manages projects from beginning to end.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Piedmont Plastics
08.2022 - Current
  • Improves warehouse efficiency by streamlining inventory management processes
  • Reduces order processing time through effective organization and prioritization of tasks
  • Maintains a safe working environment by adhering to safety protocols and guidelines, as the Health & Safety representative
  • Assists in reducing product damage by properly handling and storing materials
  • Aids in optimizing warehouse layout for better space utilization and efficient material flow
  • Provides excellent internal customer service by working closely with other department to address and resolve any issues related to warehouse operations

Administrative Assistant

J Nelson Services
10.2021 - 02.2022
  • Dispatched calls to tradesperson personnel to provide accurate details for service calls
  • Processed payments for invoices
  • Built excellent customer relationships through timely response to inquiries by going above and beyond to accommodate unusual requests
  • Ensured accurate record-keeping with accurate data entry and database management
  • Onboarded new employees, provided training materials, and coordinated orientation schedules to ensure a smooth integration into the team
  • Developed content and scheduled posts on social media channels to boost customer engagement and executed a radio advertisement campaign for brand awareness


Production Team Member

Toyota Motors Manufacturing Canada
04.2015 - 11.2021
  • Licensed Fork Truck and Tow Motor Operator without incident
  • Certified and observed all Health and Safety measures as a Health & Safety representative, participated in monthly meetings
  • Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
  • Minimized production errors through strict attention to detail and quality control measures.
  • Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.
  • Provided training to new team members, ensuring consistent performance standards across the team.

Database Administrator

Kitchener-Waterloo Association of REALTORS
12.2014 - 04.2015
  • Updated and maintained information on computer systems and archives to ensure validity and accuracy across MLS databases
  • Processed realtor and property details, property listings, sales information, legal files and documents by reviewing data for deficiencies
  • Resolved entry deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
  • Ensured database security by performing regular vulnerability assessments
  • Verified entered customer and account data by reviews, corrections, removals, or re-entered data
  • Maintained operations by following policies and procedures and reporting necessary changes

Sales Representative

Koodo
07.2013 - 11.2014
  • Provided excellent customer service by offering honest and transparent solutions tailored to customer's needs
  • Used of varying technologies and operating systems to conduct all aspects of telecommunications, administrative and customer service as required
  • Proposed and implemented new and innovative new ways to drive sales, surpassing budgets and personal sales targets
  • Contributed creative ways to promote an efficient, positive, and supportive work environment for all to enjoy
  • Promoted the TELUS and Koodo brand through products, services, and promotions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Senior Sales Representative / Learning Specialist

TELUS
06.2008 - 07.2013
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Instructed learning sessions with TELUS clients to educate them on a variety of devices and operating systems
  • Demonstrated active listening, assessed individual customer needs and offered the best tailored solutions
  • Accurately processed transactions including activations, credit checks, bill payments and cell phone repairs
  • Strived to contribute innovative and creative ideas in a fun, dynamic and stimulating workplace environment.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.

Gym Attendant

Sheridan College Gym
10.2006 - 09.2007
  • Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
  • Trained the new employees on the gym equipment and all opening and closing responsibilities and sign-up systems
  • Supported the sales team in acquiring new members through informative facility tours and explanations of available services.
  • Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
  • Boosted member engagement with group classes by actively promoting available offerings and assisting instructors with class setup as needed.
  • Efficiently processed new members, completed transfers and cancellations and payments upon request.

Education

Business And Digital Marketing Specialist Diploma - Business And Digital Marketing Specialist

TriOS College
05.2024

Ontario Secondary School Diploma -

Resurrection Catholic Secondary School
Waterloo, ON
06.2006

Skills

  • Deadline-Oriented
  • Listening Skills
  • Team Player
  • Creative Thinking
  • Social Media Marketing
  • Optimizing Performance
  • Competitor Analysis
  • Graphic Design
  • Content Creation
  • Brand Strategy
  • Excellent Communication
  • MS Office
  • Customer Engagement
  • Strong Public Speaking

Skill Summary

Seasoned professional with 13 years of experience delivering exceptional customer service in a variety of sectors and roles including retail, sales, and manufacturing. Demonstrates strong communication and interpersonal skills, provides spirited teamwork and positive customer relations. Driven, organized and detail-oriented individual with the ability to perform multiple tasks efficiently, within a fast-paced environment. Proven ability to quickly and proficiently master corporate standards, various operating systems and technologies.

Certification

  • Licensed Fork Lift Operator - 2015
  • Certified Smart Serve, the Alcohol and Gaming Commission of Ontario - 2013


Timeline

Warehouse Associate

Piedmont Plastics
08.2022 - Current

Administrative Assistant

J Nelson Services
10.2021 - 02.2022

Production Team Member

Toyota Motors Manufacturing Canada
04.2015 - 11.2021

Database Administrator

Kitchener-Waterloo Association of REALTORS
12.2014 - 04.2015

Sales Representative

Koodo
07.2013 - 11.2014

Senior Sales Representative / Learning Specialist

TELUS
06.2008 - 07.2013

Gym Attendant

Sheridan College Gym
10.2006 - 09.2007

Business And Digital Marketing Specialist Diploma - Business And Digital Marketing Specialist

TriOS College

Ontario Secondary School Diploma -

Resurrection Catholic Secondary School

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Rochelle Wynter