Rochelle Rodriquez
Inglewood
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Who in addition offers exceptional leadership.
Overview
30
30
years of professional experience
Work History
Back Office Medical Assistant
Providence St. John's
Santa Monica
12.2022 - Current
- Prepared treatment rooms for patient examinations.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected and stored laboratory specimens properly before testing.
- Administered medications
- Adhered to HIPAA regulations when handling confidential information.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
Front/Back Office Assistant
Fertility CARE
West Los Angeles
04.2022 - 10.2022
- Handled customer inquiries and forwarded them to the appropriate department.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
- Scheduled appointments
- Supported the back office in performing blood draws.
Back Office Medical Assistant
Optum Health Care
Long Beach
06.2021 - 02.2022
- Prepared treatment rooms for patient examinations.
- Collected specimens, such as urine samples, blood work, or other tests, for laboratory analysis.
- Assisted back-office patient processes to reduce office wait times.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations when handling confidential information.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered medications and EKG's
Back Office Medical Assistant
Providence Medical Institute
Westchester
01.2019 - 01.2021
- Prepared treatment rooms for patients by cleaning and restocking supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Educated patients about medications, procedures and physician's instructions.
- Communicated with doctors' offices to obtain medical records for patients.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Assisted back office patient processes to reduce office wait times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Responded to patient callbacks and phone-in prescription refill requests.
Back Office Medical Assistant
Family Practice of Glendale
Glendale
05.2017 - 09.2018
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Assisted back office patient processes to reduce office wait times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Positioned patients properly during examination or treatment for comfort and safety.
- Adhered to HIPAA regulations when handling confidential information.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed EKGs, ear lavage, hearing and vision testing, autoclave, and all POCT testing.
Back Office Medical Assistant
Pioneer Medical Group Florida
Downey
04.2008 - 03.2017
- Prepared treatment rooms for patient examinations.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Back Office Medical Assistant
Cedars Sinai Medical Group
Beverly Hills
12.2002 - 01.2007
- Multi-specialty group.
- Performed all POCT testing. EKGs, nebulizer treatments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured vital signs and took medical histories to prepare patients for examination.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Instructed patients on proper medication use, diet restrictions or lifestyle modifications based on physician orders.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Ensured that all medications were ordered correctly according to physician instructions.
- Followed up on test results with appropriate action taken if needed.
- Adhered to HIPAA regulations when handling confidential information.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
Front Office Assistant
Beeve Vision Care Center
La Canada Flintridge
01.1999 - 12.2001
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Greeted and directed visitors, creating a welcoming office environment.
- Updated and maintained appointment calendars, ensuring optimal scheduling.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Performed data entry of patient information into computer systems.
- Collected copays, exam fees, and filing of paper charts.
- Call and confirm next day appointments.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Resolved client inquiries and issues, providing exceptional customer service.
- Sorted and distributed incoming mail to appropriate departments or individuals.
Back Office Medical Assistant
Pediatric Medical Group
Lynwood
06.1995 - 12.1997
- Prepared treatment rooms for patient examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints, vital signs, injections, and hearing and vision testing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL10-2023
Diploma - Medical Assisting
Bryman College
Long Beach, CA06-1995
Skills
- Clinical documentation
- Medication preparation
- Wound care assistance
- Communication proficiency
- Injections administration
- HIPAA compliance
- Phlebotomy techniques
- Vital signs monitoring
Timeline
Back Office Medical Assistant
Providence St. John's
12.2022 - Current
Front/Back Office Assistant
Fertility CARE
04.2022 - 10.2022
Back Office Medical Assistant
Optum Health Care
06.2021 - 02.2022
Back Office Medical Assistant
Providence Medical Institute
01.2019 - 01.2021
Back Office Medical Assistant
Family Practice of Glendale
05.2017 - 09.2018
Back Office Medical Assistant
Pioneer Medical Group Florida
04.2008 - 03.2017
Back Office Medical Assistant
Cedars Sinai Medical Group
12.2002 - 01.2007
Front Office Assistant
Beeve Vision Care Center
01.1999 - 12.2001
Back Office Medical Assistant
Pediatric Medical Group
06.1995 - 12.1997
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Assisting
Bryman College
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