Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Richards

2303 Eglinton Ave E, Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Retail Order Picker

Amazon
01.2019 - 07.2024
  • Enhanced customer satisfaction with timely order fulfillment and accurate product selection.
  • Communicated effectively with coworkers, providing clear instructions on task priorities and updates on progress.
  • Demonstrated flexibility in adapting to various shift schedules, ensuring consistent coverage during peak hours of operation.
  • Exceeded daily pick rate goals by utilizing efficient strategies for locating items within the warehouse quickly.

Front Desk Receptionist

NARPA Transportation
12.2016 - 12.2018
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Call Center Representative

Empire AR Management
07.2014 - 10.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Managed approximately 70 emails and faxes per day from customers.

Education

Certificate - Tourism -Travel Studies

Canadian Tourism College
Vancouver, Canada
09.2022

High School Diploma -

Jean Vanier Catholic Secondary School
Toronto, ON
06.2014

Skills

  • Good communication and problem solving skills
  • Capable of working multiple shifts including evening, weekends and Holidays
  • Able to meet tight deadlines in timely manner
  • Excellent customer service skills with ability to maintain a professional demeanor at all times
  • Strong organizational and interpersonal skills
  • Solution oriented

Timeline

Retail Order Picker

Amazon
01.2019 - 07.2024

Front Desk Receptionist

NARPA Transportation
12.2016 - 12.2018

Call Center Representative

Empire AR Management
07.2014 - 10.2016

Certificate - Tourism -Travel Studies

Canadian Tourism College

High School Diploma -

Jean Vanier Catholic Secondary School

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Rochelle Richards