Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Rochelle Pollydore

Summary

An experienced Administrative Professional who delivers concrete results and motivates stakeholders, seeking to gain employment as a Payroll Administrator Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.

Overview

16
16
years of professional experience

Work History

Sales Associate

Hudson's Bay
11.2018 - Current
  • Answer customer questions about product information and customer service
  • Problem solve customer issues and concerns
  • Negotiate pricing, sell and up-sell credit products and fashion goods
  • Process financial transactions: cash, credit and debit cards
  • Work as a team member providing support and training to deliver quality service.

Assistant Payroll Administrator

Toronto Community Housing
01.2016 - 04.2018
  • Supported Regional Manager in the areas of payroll, organization, reporting and scheduling
  • General office work, invoicing, data entry and payroll processing
  • Manage entry and tracking of purchase orders
  • Experienced with Dayforce payroll program
  • Created and maintained financial tracking (monthly and annual) system and email and paper documents
  • Demonstrated the ability to multitask: met urgent deadlines daily while working in a highly political and fast paced environment
  • Respectful and use discretion with confidentiality agreements and information

Administrative Assistant

Toronto Community Housing
02.2014 - 04.2018
  • Supported Regional Manager in the areas of office management, organization, reporting and purchasing
  • Created and maintained extensive filing system including statistical information, financial tracking (monthly and annual) system and email and paper documents
  • Processed purchase orders for multiple vendors on an ongoing monthly basis
  • Demonstrated the ability to multitask: met urgent deadlines daily while working in a highly political and fast paced environment
  • Proofread and edited internal and external correspondence on behalf of management
  • Prepared meeting minutes and internal/external email correspondence, scanned and organized documents
  • Respectful and use discretion with confidentiality agreements and information.

Team Support Clerk

Housing Connections
01.2009 - 01.2014
  • Delivered a high level of client services and support to people of diverse socio-economic groups, including internal and external stakeholders: business colleagues, politicians, community partners and social housing residents
  • Administratively supported colleagues in the areas of organization, information management: providing accurate flow of information and documentation
  • Created and maintained letters and databases for applicant correspondence and (financial) tracking
  • Delivered a high level of front-line customer service to people of diverse cultural backgrounds via telephone, in-person and written correspondence
  • Performed multiple tasks including filing, writing memos, scheduling meetings, and ordering supplies
  • Recorded meeting minutes
  • Provided training to new support staff.

Education

Bachelors of Arts - Economics

York University

Skills

  • Detail-oriented: critical eye for errors, encouraging accuracy and excellence
  • Bookkeeping skills
  • Labor law knowledge
  • Payroll Auditing
  • Payroll Adjustments
  • Overtime Calculation
  • Resolving discrepancies
  • Reviewing timesheets
  • Payroll Policies
  • Excellent time management skills: plan out daily schedule and work accordingly, multi-task to be efficient
  • Proficient with IT programs such as MS Office, MS Outlook, MS Excel (90% skills test score) and MS Word (93% skills test score), internet browsing and research
  • Communication skills, well developed: attentive listener, clear and concise written and verbal skills, culturally dynamic, strong interpersonal skills
  • Resourceful and highly effective team player with great passion for creative problem solving
  • Vacation and Leave Tracking

Training

  • Health and Wellness Training 2020
  • Yoga Teacher Training 2018
  • Non-Violent Crisis Intervention Training - Crisis Prevention Institute 2015
  • Conflict Resolution, Healthy Self Esteem - Scarborough Women’s Centre Workshops 2013
  • Real Estate Investment Training 2010
  • Public Speaking Certificate - Christopher Leadership Institute 2006

Languages

French
Limited Working

Timeline

Sales Associate

Hudson's Bay
11.2018 - Current

Assistant Payroll Administrator

Toronto Community Housing
01.2016 - 04.2018

Administrative Assistant

Toronto Community Housing
02.2014 - 04.2018

Team Support Clerk

Housing Connections
01.2009 - 01.2014

Bachelors of Arts - Economics

York University

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Rochelle Pollydore