Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Rochelle Orozco

SANTA ROSA

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

The Astro
Santa Rosa
05.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Fulfillment Associate

Vintage Wine Estates
Santa Rosa
10.2021 - 11.2022
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.

Sales Associate

La Michoacana
Chicago
03.2020 - 07.2020
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

Some College (No Degree) - Bachelor of Science in Communication

Universidad Autonoma De Durango
Durango, Mexico

Skills

  • Operational strategy
  • Staff training
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Decision making
  • Problem solving
  • Inventory control

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary

Accomplishments

  • 2023 WIL Connect Leader of the Year Small Property - Stars of the Industry.

Certification

  • ABC License type 47.

Timeline

General Manager

The Astro
05.2022 - Current

Fulfillment Associate

Vintage Wine Estates
10.2021 - 11.2022

Sales Associate

La Michoacana
03.2020 - 07.2020

Some College (No Degree) - Bachelor of Science in Communication

Universidad Autonoma De Durango

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Rochelle Orozco