Summary
Overview
Skills
Education
Work History
Timeline
GeneralManager

Rochelle Nourse

Administrative Assistant
Concord,ON

Summary

Resourceful and experienced worker offering expertise in customer service, database administration and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Skills

  • Administrative Arrangements
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Microsoft Office
  • Great Communicator
  • Organizing Meetings
  • Outgoing Personality
  • Customer Service
  • Customer Focused
  • Directing Calls

Education

BBA - Business Management

Seneca College of Applied Arts And Technology
North York, ON
12.2022

Work History

Administrative Secretary

Rodwell Mechanical Plumbing And Heating
05.2022 - 08.2022
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Receptionist

H&R Block
03.2020 - 06.2020
  • Corresponded with clients through email, telephone, or postal mail, taking messages, or scheduling appointments.
  • Received payment and record receipts for services.
  • Greeted clients entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
  • Filed and maintained records.
  • Transmitted information or documents to customers, using computer or mail.
  • Heard and resolved complaints from customers or the public.
  • Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

Forever 21
01.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Receive payments by cash, credit cards, or automatic debit and issue receipts, refunds, credits, or change due to customers.

Sales/Stock Associate

Old Navy
11.2017 - 01.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Provided a neat, clean, organized and safe shopping environment for customers.
  • Effectively communicate with customers and team members.
  • Design and set up displays of merchandise on shelves, counters and/or tables and maintain cleanliness of displays, cases, shelves and aisles.

Community Involvement

A New Beginning Apostolic Church
09.2016 - 05.2017
  • Sort, collate and tally visa expenditures for bookkeeper’s review and posting to general ledgers.
  • Itemize and document all office inventory and equipment.
  • Analyzed trends and data to inform decision-making and program development.

Outreach Program

Regent Park
02.2011 - 01.2012
  • Assist with the planning and delivery of arts and craft lessons for grade school students

Outreach Program

Followers Mission
01.2009 - 03.2010
  • Assist with the preparation and distribution of clothing and other necessities to the homeless

Timeline

Administrative Secretary

Rodwell Mechanical Plumbing And Heating
05.2022 - 08.2022

Receptionist

H&R Block
03.2020 - 06.2020

Sales Associate

Forever 21
01.2018 - 12.2019

Sales/Stock Associate

Old Navy
11.2017 - 01.2018

Community Involvement

A New Beginning Apostolic Church
09.2016 - 05.2017

Outreach Program

Regent Park
02.2011 - 01.2012

Outreach Program

Followers Mission
01.2009 - 03.2010

BBA - Business Management

Seneca College of Applied Arts And Technology

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Rochelle NourseAdministrative Assistant