Rochelle Misola
Scarborough,Canada
Summary
Experienced sales and business development professional with over 9 years of diverse experience across customer service, B2B and B2C sales, business development, and administrative operations. Proven expertise in fostering client relationships, driving revenue growth, and enhancing efficiency. Adept at client management, market analysis, and cross-functional coordination. Skilled in inventory management, CRM systems, and e-commerce platforms like Shopify. A proactive problem solver with exceptional communication skills and a track record of exceeding sales targets while delivering outstanding customer experiences. Committed to promoting brand values and ensuring operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Sales Associate
Habitat for Humanity
Markham, Canada
04.2024 - Current
- Represented Habitat for Humanity GTA as a Brand Ambassador, upholding the organization's values and principles
- Managed donation intake and processing, including issuing accurate tax receipts thru emails
- Product Price Evaluation by comparing from different market platform
- Supervised and trained volunteers, ensuring consistent service delivery and skill development
- Provided tailored recommendations by actively listening to customer needs, driving increased sales and customer satisfaction
- Received and audited deliveries from the warehouse, ensuring accuracy and maintaining proper inventory records
- Authorized tracking of store items by updating SKU, quantity, and prices using Shopify applications, ensuring inventory accuracy and streamlined operations
- Posted product items online through Shopify, ensuring accurate descriptions and details for display on the Habitat website for online shoppers
- Knowledge of Open and Closed POS
Regional Sales/Business Development Executive
ROR Roastery LLC
Dubai, United Arab Emirates
03.2023 - 08.2023
- Drove regional sales growth by building and maintaining strong client relationships, ensuring consistent customer satisfaction and retention
- Managed key accounts using detailed performance reports, analyzing sales trends to identify growth opportunities
- Developed and presented competitive quotes and bids, successfully negotiating contracts to achieve company sales targets
- Prepared detailed weekly and monthly sales performance reports to guide strategic decision-making
- Addressed customer inquiries and concerns promptly through email and in-person meetings, ensuring a high standard of service
- Coordinated promotional campaigns and product launches, leveraging social media to enhance brand visibility and engagement
- Identified new business opportunities within the coffee industry, fostering partnerships and expanding market reach
- Collaborated with cross-functional teams to implement process improvements, boosting overall operational efficiency
B2B Business Development Specialist
JACKSON TRADING CO. LLC, Dallmayr Coffee and Vending Machines
Dubai, United Arab Emirates
08.2018 - 10.2022
- Consistently exceeded sales targets, showcasing a strong track record of performance and business growth
- Proactively searched for new business opportunities to expand the company’s client base
- Collaborated with cross-functional departments to ensure seamless handling of sales, customer inquiries, deliveries, and installations
- Conducted personal visits to existing customers to assess satisfaction levels and address concerns proactively
- Proactively searched for new business opportunities to expand the company’s client base
- Attended client meetings and successfully closed negotiations, contributing to long-term partnerships and increased revenue
- Assisted walk-in inquiries with professionalism and ensured a positive customer experience
- Managed and responded to all company inquiries, acting as the primary point of contact
- Administered the company's social media channels (Instagram and TikTok), handling inquiries, complaints, and customer concerns to enhance engagement and satisfaction
- Served as the primary liaison for key customers, maintaining strong business relationships and trust
- Reviewed and verified all contracts and required documentation before submission for the General Manager’s Signatures
Sales Coordinator
JACKSON TRADING CO. LLC, Dallmayr Coffee and Vending Machines
Dubai, United Arab Emirates
03.2015 - 08.2018
- Managed customer data entry and updates using CRM and Navision systems
- Addressed and resolved customer complaints promptly to ensure satisfaction
- Professionally handled customer phone calls, addressing queries and resolving requests promptly
- Prepared and submitted monthly sales reports for customers, reporting directly to the General Manager
- Processed and issued customer quotations, purchase orders, invoices, and other required documentation for outgoing deliveries
- Followed up on outstanding customer payments to maintain healthy account receivables
- Created and renewed contracts for clients, ensuring compliance with company policies
- Generated and analyzed monthly sales reports for new and existing clients to support strategic decision-making
- Coordinated scheduling for machine installations, replacements, and removals to meet customer requirements
- Ensured accuracy of customer details in CRM by monitoring and implementing updates as necessary
- Organized and maintained comprehensive records for all clients, including contracts, trade licenses, security letters, and Security cheque
- Acted as the primary backup for the receptionist and accounts receivable roles, demonstrating versatility and reliability
- Communicated critical updates and concerns within the sales department directly to the General Manager
Education
Postgraduate Diploma - Global Business Management Customs
Seneca College
Markham, Ontario, Canada02.2025
Bachelor of Business Administration - Customs
Subic Bay College Inc.
Olongapo City, Zambales03.2014
Skills
- Excellent communication skills
- Customer Service
- Fast learner
- CRM
- SAP
- Shopify Proficient
- Business development
- B2C sales and service
- Written and oral communication skills
- Time Management
- Attention to details
- Problem-solving
- Complex problem solver
- Service-focused
- Passionate at work
- Optimistic
Personal Information
Driving License: Full G
Timeline
Customer Sales Associate
Habitat for Humanity
04.2024 - Current
Regional Sales/Business Development Executive
ROR Roastery LLC
03.2023 - 08.2023
B2B Business Development Specialist
JACKSON TRADING CO. LLC, Dallmayr Coffee and Vending Machines
08.2018 - 10.2022
Sales Coordinator
JACKSON TRADING CO. LLC, Dallmayr Coffee and Vending Machines
03.2015 - 08.2018
Postgraduate Diploma - Global Business Management Customs
Seneca College
Bachelor of Business Administration - Customs
Subic Bay College Inc.
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