Rochelle Misola

* Worked within operational service levels to guarantee customer satisfaction

* Manage account through reports

* Organize quotes/bids, and actively negotiate contracts

* Prepares weekly/monthly customer performance (e.g. sale revenue)

* Cater customer query and concerns through email and face-to-face

* Update promotion activities through social media

* Continuously identify and drive opportunities for improvements within the team

* Consistently achieve more than target sales

* Collaborate with other departments to ensure sales, queries, and deliveries and installations are handled efficiently

* Ability to answer phone calls, and handle our customers requests

* Process and issue customer orders and invoices and any additional paperwork for outgoing deliveries.

* Personal visit to check current customers status

* Assist Walk in Inquiries

* Responsible for creation of new contract and renewal contract for clients

* Create monthly sales report for new and existing customers for management reporting

* Responsible in scheduling all machine installations, replacements and removals for all customers

* Check accuracy of details through CRM

* Keep and organize all files for all customers (such as: Contracts, Security letter, trade license, copy of Security cheques.)

* Transact all Sales from Navision to CRM

* Greet the customers with smiles

* Built customer loyalty and retention by delivering excellent shopping experiences.

* Informed customers on current promotional offerings and products using persuasive selling tactics.

* Built relationships with customers to encourage repeat business.

* Managed returns, exchanges and refunds in accordance with store policy.

* Maintained up-to-date knowledge of store sales, payment policies and security standards.

* Greeted customers entering store and responded promptly to customer needs

* Handled multiple payment methods securely, minimizing discrepancies and potential losses.

* Delivered outstanding customer care with proactive sales and listening skills

* Used cash registers and POS systems to request and record customer orders and compute transactions.

* Resolved customer complaints and answered queries about store products

* Maintained Cleanliness in designated area