Rochelle Kurian
Kelowna
Summary
Diligent and focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans. Expertise in budgeting, financial analysis and personnel management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Guess
04.2024 - 09.2025
- Assisted in daily operational management and team coordination to enhance store performance.
- Created detailed business recap reports every week for upper management, analyzing KPI figures and forecasting future trends.
- Top performer of the store every month. Made target sales for 4-6 consecutive months since joining the company.
- Awarded top performing manager in the district for May, July, October 2024 and February, May, June and July 2025.
- Analyzed sales trends to optimize product placement and improve merchandising strategies.
- Increased sales by 32% with loyalty penetration.
Assistant Store Manager
Claires
06.2023 - 03.2024
- Appointed as Acting Store Manager from Aug 2023-Mar 2024.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Executed productivity benchmarks across departments to maximise company revenue.
- Collaborated with marketing managers and developed effective campaigns using CRM and Hubspot.
- Top performer since joining the company in 2021.
Sales Associate
Claires
10.2021 - 05.2023
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring stock levels met customer demands and minimizing discrepancies.
- Maintained visual merchandising standards, creating appealing displays that promoted new products effectively.
- Processed transactions accurately using POS systems, ensuring a seamless checkout experience for customers.
Sales and Marketing Assistant
Garage Clothing Store
09.2022 - 12.2022
- Assisted in developing and executing marketing campaigns to enhance brand visibility.
- Coordinated social media strategies, increasing engagement across platforms.
- Conducted market research to identify trends and customer preferences.
- Supported sales team by preparing promotional materials and presentations.
Small Business Owner
Second Glance
01.2021 - 12.2022
- Managed daily operations, ensuring efficiency and quality in service delivery.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve availability.
- Implemented customer feedback systems to enhance service quality and client satisfaction.
Marketing Manager
The Cupcake Company
05.2019 - 07.2019
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams to execute promotional campaigns, ensuring alignment with business objectives.
- Analyzed market trends and consumer data to inform product development and positioning strategies.
- Managed social media channels, increasing follower engagement through targeted content creation and analytics.
Office Administrator
Sports Solutions
09.2017 - 07.2019
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Coordinated scheduling for executive meetings, ensuring optimal time management and resource allocation.
- Managed vendor relationships, negotiating terms to secure favorable contracts and services.
- Implemented document management system, improving retrieval times and minimizing data loss risks.
Education
BBA - Business Management
University of British Columbia
Kelowna, BC04-2023
Languages
English
Native or Bilingual
German
Limited Working
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Assistant Store Manager
Guess
04.2024 - 09.2025
Assistant Store Manager
Claires
06.2023 - 03.2024
Sales and Marketing Assistant
Garage Clothing Store
09.2022 - 12.2022
Sales Associate
Claires
10.2021 - 05.2023
Small Business Owner
Second Glance
01.2021 - 12.2022
Marketing Manager
The Cupcake Company
05.2019 - 07.2019
Office Administrator
Sports Solutions
09.2017 - 07.2019
BBA - Business Management
University of British Columbia
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