Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Harold

Bradford

Summary

Motivated administrative assistant offering valuable contributions in all facets of administrative activities derived from diverse 15-year background. Recognized for exemplary time management, organization, prioritization and work ethic with a typing speed of 65+ words per minute. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Bolton Railings Inc
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Matched purchase orders with invoices and recorded necessary information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained confidentiality of information regarding clients and company.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Screened visitors and issued badges to maintain safety and security.

Customer Care Coordinator

Trailcon Leasing Inc
08.2021 - 10.2022
  • Communicated with customers to assess and address individual needs, providing timely and quality support via email and phone.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took ownership of customers issues to follow problems through to resolution.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

Media Services Customer Service Adviser

Apple Inc
11.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.

Education

Diploma -

Ascension Of Our Lord Secondary School
Mississauga
06.2008

Graduate Certificate -

George Brown College
Toronto, ON

Skills

  • Verbal and Written Communication
  • Meeting Preparation
  • Advanced MS Office Suite Knowledge
  • Call Screening
  • Correspondence and Office Documents
  • Call Answering and Routing
  • Organization and Efficiency
  • Accounts Payable and Receivable
  • Data Entry
  • Office Management

Timeline

Administrative Assistant

Bolton Railings Inc
05.2023 - Current

Media Services Customer Service Adviser

Apple Inc
11.2022 - 04.2023

Customer Care Coordinator

Trailcon Leasing Inc
08.2021 - 10.2022

Diploma -

Ascension Of Our Lord Secondary School

Graduate Certificate -

George Brown College

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Rochelle Harold