Hi, I’m
Rochelle Green
Brandon,MB
Summary
Dynamic and dedicated professional with extensive experience in customer service at establishments. Proven ability to enhance guest satisfaction through effective multitasking and problem resolution. Skilled in cash management and inventory oversight, consistently contributing to operational efficiency and fostering positive relationships with customers and colleagues.
Overview
9
years of professional experience
1
Certification
Work History
Great Western Roadhouse
Bartender
05.2023 - Current
Job overview
- Adapted quickly to changing drink orders and customer preferences, enhancing service efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Assisted in managing inventory levels, ensuring availability of ingredients and supplies for smooth operations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Tavern United
Server
10.2022 - 07.2025
Job overview
- Participated in team meetings to discuss service improvements and enhance operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
ATS Traffic
Construction Flagger
06.2022 - 10.2022
Job overview
- Monitored traffic flow to ensure compliance with safety regulations and minimize disruption.
- Collaborated with construction teams to implement effective site safety measures and protocols.
- Directed drivers using hand signals and signage to guide vehicles safely through work zones.
- Conducted regular inspections of work zones to identify hazards and recommend corrective actions.
Browns Social House
Server
03.2022 - 06.2022
Job overview
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to confirm menu items and accommodate dietary restrictions.
- Provided exceptional customer service, enhancing guest dining experiences and fostering repeat business.
- Handled cash transactions efficiently, ensuring accuracy during payment processing.
Boston Pizza Brandon, Manitoba
Server/ Lounge Manager
05.2017 - 03.2022
Job overview
- Delivered outstanding customer service to elevate guest experience and satisfaction.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Utilized upselling techniques and menu knowledge to boost sales effectively.
- Executed inventory management tasks, including supply ordering and stock level tracking.
Education
Ecole Secondaire Neelin High School Brandon, MB
High School Diploma
06-2020
University Overview
- Honour Roll
Skills
- Multitasking abilities
- Cash handling
- Customer service
- Team collaboration
- Strong work ethic
- Upselling techniques
- Effective communication
- Inventory management
- Problem resolution
- Time management
Certification
Serving it Safe -2020-2030
Languages
English
References
Kyle Erikson- Coworker, Tavern United
(204)721-0796
Jamie Teetaeart- Manager, Great Western Roadhouse
(204)573-1666
Tyson Swain- Manager, Tavern United
(204)720-1688
Timeline
Bartender
Great Western Roadhouse
05.2023 - Current
Server
Tavern United
10.2022 - 07.2025
Construction Flagger
ATS Traffic
06.2022 - 10.2022
Server
Browns Social House
03.2022 - 06.2022
Server/ Lounge Manager
Boston Pizza
05.2017 - 03.2022
Ecole Secondaire Neelin High School
High School Diploma