Rochelle Dobusz-Hopkins
Toronto
Summary
Dedicated professional with over 20 years of experience delivering exceptional customer service, managing inquiries, resolving complaints, and supporting diverse clients in fast-paced, high-volume environments. Recognized for strong analytical, communication, and problem-solving skills, with a proven ability to clearly explain complex policies and procedures. Skilled at building positive relationships with clients, colleagues, and external stakeholders while consistently maintaining professionalism and confidentiality.
Overview
18
18
years of professional experience
Work History
Site Supervisor
Macaulay Centres for Children
09.2023 - Current
- Trained new team members on site policies and procedures.
- Enhanced child safety by implementing and enforcing strict provincial guidelines.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.
- Stayed current on guidelines to maintain compliant program operations.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
Registered Early Childhood Educator
University of Toronto
01.2007 - 04.2023
- Provided consistent, high-quality support to clients in a diverse, fast-paced environment
- Handled a high volume of inquiries, including complaints and concerns, with professionalism and care
- Collaborated with external agencies to address individual needs and resolve complex issues
- Mentored and coached students completing practical placements, delivering constructive feedback and guidance
- Maintained accurate records and ensured compliance with organizational policies and procedures
Education
Honours Diploma -
Community Worker
Toronto, ON04-2006
Honours Diploma -
Early Childhood Education
Toronto, ON04-2001
Skills
- Customer Service Excellence
- Problem Solving
- Organization & Time Management
- Administrative Proficiency
- Policy Knowledge
- Staff management
- Professionalism and ethics
- Patience and tolerance
- Attention to detail
- Multitasking
- Critical thinking
- Excellent communication
Professional Development
- Ontario Federation of Labour Convention, 01/01/21
- CUPE Ontario Convention, 01/01/21
- Steward Training Week – Spring, 01/01/21
- Mentorship Position, Elected Executive Member, 01/01/21
- Risky Play and Inquiry-Based Learning Workshops, 01/01/18
Timeline
Site Supervisor
Macaulay Centres for Children
09.2023 - Current
Registered Early Childhood Educator
University of Toronto
01.2007 - 04.2023
Honours Diploma -
Community Worker
Honours Diploma -
Early Childhood Education
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