Rochelle Daniels

Calgary

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring deadlines and accuracy. Highly proficient in building lasting relationships with key decision makers, clients, and team members to further company goals while bringing a positive attitude and commitment to continuous leaning and growth.

Overview

years of professional experience

Work History

Assistant Property Manager

Associa/C-Era Property Management & Realty

05.2024 - Current

Supporting property management team in daily operations and tenant communications.
Delivering exceptional customer service for the office as front desk point of contact for clients, Board members, and vendors coming into the office.
Assisting with lease documentation preparation, ensuring accuracy and compliance.
Print, mail, scan and file documents.
Format and convert documents.
Uploading all Owner and Tenant information, including pets, and vehicles, into Associa/C-Era's platform.
Coordinating maintenance requests as instructed, facilitating timely responses from service providers.
Issuing emergency orders as instructed
Coordinating move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handling Owner/Tenant complaints promptly and professionally.
Resolving conflicts between tenants regarding noise, encroachments, and parking by reporting to Property Manager.
Increasing tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Providing excellent customer service by promptly responding to inquiries and addressing grievances.
Serving as main point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Maintaining accurate records of all transactions, ensuring timely reporting to senior management and owners.
Escalating major issues to property manager for immediate remediation.
Responding to messages and inquiries from various parties while using well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Enhancing tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
Enhancing tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
Maintaining accurate and up-to-date tenant and property records, enhancing operational efficiency.
Communicating effectively with owners, residents, and on-site associates.
Assisting with AGM tasks helping Property Managers full-fill the best possible AGM meetings.
Drafting and distributing approved By-law infraction & chargeback letters.
Uploading all correspondences, notices, newsletter's to corporations via Town Square and Constant Contact platform.
Double-check Insurance certificates for Property Managers and distribute packages via mail, email, to owners.

Medical Laboratory Assistant

Alberta Precision Labs/Dynalife

12.2009 - 01.2023

Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Assisted in performing routine tests, enhancing operational efficiency.
Processed and prepared laboratory specimens for accurate analysis.
Maintained equipment and ensured compliance with safety protocols.
Documented results meticulously to support diagnostic accuracy.
Collaborated with team members to streamline workflow procedures.
Monitored inventory levels of laboratory supplies and reagents.
Trained new staff on standard operating procedures and best practices.
Responded to inquiries from healthcare providers regarding test processes.
Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
Promoted patient confidentiality by adhering to HIA regulations during all phases of specimen handling and reporting processes.
Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
Streamlined the process for data entry into laboratory information management systems, reducing the potential for human error.
Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
Fostered a positive work environment by maintaining open lines of communication and promoting teamwork among laboratory staff.
Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
Optimized inventory management systems for necessary supplies, preventing shortages or delays in testing capabilities.
Assisted in performing routine tests, enhancing operational efficiency.
Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
Supported department goals with proficient operation of various lab equipment, including centrifuges, microscopes, and automated analyzers.
Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
Followed safety protocols to maintain safe and secure laboratory environment.
Maintained confidentiality of all patient information.
Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Utilized various medical laboratory equipment to conduct tests and analyses.
Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
Participated in laboratory audits and assessments to maintain compliance and improve results.
Documented and verified patient information using laboratory information system.
Set up, maintained and verified sterility of lab equipment and tools.
Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Operated wide range of laboratory equipment and instruments to complete analysis.
Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Helped management optimize laboratory processes for maximum efficiency and performance.
Conducted wide range of laboratory tests and recorded results.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Removed samples of materials following good practices to achieve accurate test results.
Identified and traced quality control issues impacting laboratory results.
Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Specialized in conducting Covid-19 tests with accuracy and precision.

Education

Diploma - Medical Laboratory Assistant

ABES

Calgary, AB

Dipolma - Administrative Assistant

Bow Valley College