ROCHELL DUNCAN
Shelburne,Canada
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Offers strong communication and problem solving abilities.
Overview
23
23
years of professional experience
Work History
Enterprise Customer Service Representative
Rogers Communications Inc.
Brampton, Canada
07.2007 - 02.2024
- Administered Day to Day transaction for corporate organizations with revenue total over 13 million dollars
- Generated reports, activations, order tracking and answering customer emails and phone calls within Business
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Developed trusting relationship with customers to better understand needs
- Assisted customers in navigating company website or application during support interactions
- Addressed and resolved customer concerns and complaints
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Awarded 96% customer satisfaction via email survey results
Cashier
Canadian Tire
Brampton, Canada
06.2001 - 08.2006
- Balanced cash drawer at beginning and end of each shift
- Informed customers of promotions and special offers to increase sales
- Kept clean, organized and well-stocked checkout areas
- Engaged customers in pleasant conversation while completing cash register transactions
- Offered customers information about upcoming promotions and available items
- Gave customers full attention and attended to their needs
- Addressed customer questions and complaints with professionalism
- Trained new retail team members in customer service and company policies
- Counted and secured cash to maintain accurate register totals
- Kept customers happy by quickly processing payments and bagging purchases
Education
GED -
Millenia Beauty School
Brampton, ON09-2006
Diploma -
George Brown College
Toronto, Ontario05.2004
Skills
- Computer Literacy
- Analytical Skills
- Critical Thinking
- Problem Solving
- Attention to Detail
- Call Center Experience
- Organizational Skills
- Active Listening
- Adaptability
- Account updating
- Scheduling
- Retail marketing
- Complaint resolution
- Data collection
- Proofreading
- Team collaboration
Languages
English, Upper Intermediate (B2)
Timeline
Enterprise Customer Service Representative
Rogers Communications Inc.
07.2007 - 02.2024
Cashier
Canadian Tire
06.2001 - 08.2006
GED -
Millenia Beauty School
Diploma -
George Brown College
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