Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rochell Alvarado Buaya

Rochell Alvarado Buaya

Thunder Bay

Summary

Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Skilled in applying customer service best practices and exploring various solutions to effectively address customer needs

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Clerk

The Hampton Inn & Suites by Hilton Thunder Bay
04.2025 - Current


  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.


Administrative Assistant

Doosan Enerbility/Nuclear Business Group
08.2015 - 03.2025
  • A contract with Emirates Nuclear Energy Corporation (ENEC) to Korea Electric Power Corporation KEPCO as the main contractor for the construction of the first nuclear power plant in the UAE, and a contract with Doosan to supply the main equipment for four (4) nuclear reactors planned for the project.
  • Maintains subsidiary accounts by validating, allocating and posting transaction information to accounting journals or accounting software (ERP).
  • Prepares a monthly financial report by summarizing account information and trends in spreadsheets.
  • Provide general secretarial/administrative support to Senior Managers and Site Manager.
  • Make travel arrangements on behalf of the Senior Manager, General Manager, including travel arrangements and hotel or airline reservations.
  • Responsible for the application of the Entry pass, RFID, OCA badge and UAA card to all employees who enter the BNPP site. Also responsible of renewal when expired.
  • Maintains and updates a complete filing system, including records such as reports, local and foreign addresses, telephone numbers, business journals and other related documents.
  • Archiving of the latest electronic version and hard copy of all drawings and documents.
  • Answers the telephone and connects callers as necessary and appropriate.
  • Carry out routine administrative duties like photocopying, scanning, filing and laminating.
  • Ordering and maintaining stationery and equipment.
  • Coordinate and constant communication with the logistics team regarding the update on-time delivery of materials.
  • Coordinate with the suppliers for quotation and LPO.
  • Coordinate with branch office in Abu Dhabi and Dubai for the transaction.
  • Arranges for refreshment to be offered to such visitors.

Telephone Operator

City Seasons Al Hamra Hotel
09.2013 - 08.2015
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.

Receptionist/Aerobics Instructress

Nefertiti Ladies Fitness Club
12.2011 - 07.2012
  • Performed daily aerobics.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Private Caregiver (Mobile No. (+639657882494)

Josefina Gulay Alvarado/Birthday August 23, 1943
06.2008 - 01.2011
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.


Counter Crew (Part-time)

Freemont Food Corporation/Jollibee
01.2007 - 01.2008
  • Responsible for taking orders and request from customers and also responsible for replacing orders if requested by customers.
  • Responsible for gathering a customer’s order in a tray, this includes the main meals, side dishes, drinks, condiments and utensils.
  • Responsible for treating the customers with the best customer service practices and responsible in entertaining a customer’s comment or complaints regarding the food and services.
  • Responsible in cleaning up assigned areas of the store during opening and closing time.
  • Responsible for own cash and liable for any loses.
  • Interact with customers in a respectful manner regardless of any request or demands that the customers have.

Interviewer/Peer Educator - Volunteer Work

Health Office
04.2005 - 07.2005
  • Interviewing persons who are at risk of HIV/AIDS during the annual conduct of integrated HIV behavioral and Serological Surveillance (IHBSS).
  • Conduct awareness, discussion groups.
  • Educate and share knowledge.
  • Be caring and compassionate and a play a supportive role.
  • Actively listen and communicate openly and directly.

Education

Caregiver Professional Diploma (720 Hours) -

FIPA Education And Training Center
Abu Dhabi, United Arab Emirates
06-2023

Bachelor of Arts - Psychology

AMA University
Manila, Philippines
01-2020

Bachelor of Science - Fisheries

Mindanao State University
01.2009

Secondary - undefined

General Santos City National High School
01.2004

Skills

  • Customer Service
  • Adaptive skills
  • Initiative
  • Multitasking
  • Guest relations
  • Hospitality services
  • Time management
  • Problem-solving skills
  • Relationship building
  • Detail-oriented
  • Data confidentiality
  • Multitasking Abilities
  • Team collaboration
  • Active listening
  • Effective communication

Certification

  • Title: Developing Effective Interpersonal and Communication Skills
  • Date: 2015-04-26 to 2015-04-27
  • Sponsored: Spearhead Training
  • Title: Level 3 Admin and PA Diploma
  • Date: 14th October
  • Sponsored: New Skills Academy (Certificate no. q6cibznq)
  • Geriatric Nutrition: Nutritional Management of Residents in Long-Term Care Facilities (Caregiver Training) - 1.4 Hour
  • Geriatric Nutrition: Nutritional Management of Residents in Long-Term Care Facilities (California CNA Approved) - 1.0 CE/Contact Hour
  • Medication Management Basics (RCFE) - 1.0 CE/Contact Hour
  • Combative Behaviors in Persons with Dementia (California CNA Approved) - 2.0 CE/Contact Hours
  • Activities of Daily Living (ADL) and Assisting Persons with Dementia (Caregiver Training) - 1.5 Hours
  • Medication Management: Laws and Regulations (RCFE) - 1.0 CE/Contact Hour

Timeline

Hotel Front Desk Clerk

The Hampton Inn & Suites by Hilton Thunder Bay
04.2025 - Current

Administrative Assistant

Doosan Enerbility/Nuclear Business Group
08.2015 - 03.2025

Telephone Operator

City Seasons Al Hamra Hotel
09.2013 - 08.2015

Receptionist/Aerobics Instructress

Nefertiti Ladies Fitness Club
12.2011 - 07.2012

Private Caregiver (Mobile No. (+639657882494)

Josefina Gulay Alvarado/Birthday August 23, 1943
06.2008 - 01.2011

Counter Crew (Part-time)

Freemont Food Corporation/Jollibee
01.2007 - 01.2008

Interviewer/Peer Educator - Volunteer Work

Health Office
04.2005 - 07.2005

Bachelor of Science - Fisheries

Mindanao State University

Secondary - undefined

General Santos City National High School

Caregiver Professional Diploma (720 Hours) -

FIPA Education And Training Center

Bachelor of Arts - Psychology

AMA University

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Rochell Alvarado Buaya