Rochel Kumar
Edmonton,Alberta
Summary
Searching for an opportunity to utilize and integrate excellent customer service skills and background in psychological studies in a meaningful way. An enthusiastic and friendly professional bringing strong communication and interpersonal skills to support clients and employees.
Overview
10
10
years of professional experience
Work History
Third Key
Fossil Group
04.2019 - 08.2023
- Responsible for proper opening and closing of store, bank deposits, audits, handling technical watch malfunctions, and solving complex guest complaints.
- Keep sales associates encouraged and enthusiastic to meet sales goals while being an exemplary associate who follows the GUEST model to create personal connections and improve sales.
- Handling multiple guests at once while being aware of other sale associate interactions, acknowledging guests who enter the store, and keeping an eye on inventory and any potential shoplifters.
- Meeting personal, daily, weekly, quarterly and yearly sale goals, and generating a plan of action if total sales were lower than expected with store management.
- Shipping and receiving store orders and guest orders, monitoring inventory, and maintaining a welcoming and approachable atmosphere in store during rush hours and when escalated or emergency situations arise.
- Calculating key performance indicators for each employee, communicating them to employees and creating a plan of action for the week to maintain or further improve their performance.
Financial Service Representative
Cash Money
05.2021 - 01.2022
- Assess client’s finances and suggest a plan of action in their best interest.
- Educate client about installment and line of credit loans, collect proper information and process loan for client.
- Cheque cashing, cash advances, prepaid Mastercard services and Western Union services provided.
- Solving client complaints in store or over the phone. Won numerous cash prizes for excelling at phone conversation and providing excellent customer services.
- Responsible for large sums of money, opening and closing store, following proper protocols for handling cash and deposits, and interpreting store finance reports to improve store performance.
Sales Lead
Le Château
05.2017 - 03.2019
- Responsible for opening and closing store, bank deposits, handling guest complaints, keeping store organized and clean while helping team meet daily and weekly sales goals.
- Following the GUEST model to ensure each customer interaction was pleasant and beneficial to them.
- Review KPIs and be up to date on new collections in the store.
Assistant Manager
Le Château
03.2018 - 09.2018
- Conduct audits, track weekly sales, train new employees and provide exceptional customer service.
- Handle guest complaints, monitoring store visuals, inventory, and performance via key performance indicators.
Floor Staff
Tim Hortons
12.2013 - 09.2016
- Responsible for cash handling, taking orders, preparation of food and beverages orders, stocking and clean up.
Education
Bachelor of Science - Psychology
University of Alberta
Edmonton, ABHigh School Diploma -
M.E. Lazerte Composite High School
06.2016
Skills
- Excellent customer service and communication skills
- Excellent organizational skills and a multitasker
- Energetic, a quick learner and problem solver
- Team player, reliable and respectful
- Excellent typing skills (~40 words per minute)
- Fluent in English and Hindi
Volunteer Experience
- Edmonton Immigrant Service Association, 01/2019, 05/2019, Helping immigrant elementary and high school children with past trauma experiences and learning difficulties integrate successfully in their new school and community., Assist with mastering concepts at school, tutoring and finishing homework.
- Community Christmas Party, 2014, 2016, Assisted with food preparations, set up and clean up for parents and children., Executed planned activities for both children and parents.
- LaZerte M.E.ntor Program, 2015, 2016, Mentored first year high school students and welcomed them to high school., Assisted them with finding their class, answering questions about high school and university.
References
- Ashley Johnston, Fossil Assistant Manager, (780) 819 6543
- Nileshni Chandra, Cash Money Assistant Manager, (780) 834 8535
- Namakau, Le Chateau Manager, (587) 784 5749
Question, Persuade, Refer (QPR) Suicide Prevention Certification (2019).
Obtained through the University of Alberta
Timeline
Financial Service Representative
Cash Money
05.2021 - 01.2022
Third Key
Fossil Group
04.2019 - 08.2023
Assistant Manager
Le Château
03.2018 - 09.2018
Sales Lead
Le Château
05.2017 - 03.2019
Floor Staff
Tim Hortons
12.2013 - 09.2016
Bachelor of Science - Psychology
University of Alberta
High School Diploma -
M.E. Lazerte Composite High School
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