ROCHAE DAVIDSON
Brantford,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Looking to obtain a position where my skills can be utilized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Days Inn Hotel
02.2022 - 03.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Organized, maintained and updated information in computer databases.
Salesperson
Strickland's Car Dealership
07.2018 - 01.2022
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Managed over 25 incoming calls, emails per customer
Customer Service Representative
HomeSense
05.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Medical Office Admin
George Brown College
Toronto, ON05-2024
High School Diploma -
Weston Collegiate Institute
06-2007
Skills
- Greet clients in professional manner
- Telephone skills
- Organization skills
- File management
- Verbal and written communication
- Data entry
- Office management
- Documentation and reporting
- Office administration
- Typing speed
Languages
English
Full Professional
Certification
medical office admin - certificate
CPR-AED LEVEL C- certificate
Timeline
Receptionist
Days Inn Hotel
02.2022 - 03.2025
Customer Service Representative
HomeSense
05.2019 - 02.2020
Salesperson
Strickland's Car Dealership
07.2018 - 01.2022
Associate of Science - Medical Office Admin
George Brown College
High School Diploma -
Weston Collegiate Institute
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